{"id":"bridge-devices.how-do-i-get-help-with-bridge","url":"/faq/bridge-devices/how-do-i-get-help-with-bridge","category":{"id":"bridge-devices","title":"Bridge & your devices"},"subcategory":{"id":"troubleshooting","title":"Troubleshooting"},"question":"Where can I get help with a Bridge problem?","alt_questions":["Bridge support","Report a Bridge bug","Who do I contact about SS Bridge?","Bridge troubleshooting guide"],"short_answer":"Check the Help tab in the Bridge app and the Bridge section of the user manual first. If you're still stuck, contact support from Storage Studio and describe what both devices show.","answer_markdown":"Start with the **Help** tab in the Bridge app — it answers common questions such as “It can't find my Mac.” and “Where do my shared folders appear?”. On the Mac, the [Bridge section of the manual](/manual/devices) covers every setting.\n\nIf you're still stuck, contact support from Storage Studio on your Mac and say what both devices show — problems are often visible only on one side.\n\n- [Bridge can't find my Mac](/faq/bridge-devices/why-cant-bridge-find-my-mac)\n- [Getting help](/faq/getting-started/)","answer_html":"

Start with the Help tab in the Bridge app — it answers common questions such as “It can't find my Mac.” and “Where do my shared folders appear?”. On the Mac, the Bridge section of the manual covers every setting.

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If you're still stuck, contact support from Storage Studio on your Mac and say what both devices show — problems are often visible only on one side.

\n","answer_text":"Start with the Help tab in the Bridge app — it answers common questions such as “It can't find my Mac.” and “Where do my shared folders appear?”. On the Mac, the Bridge section of the manual covers every setting.\n\nIf you're still stuck, contact support from Storage Studio on your Mac and say what both devices show — problems are often visible only on one side.\n\n- Bridge can't find my Mac\n- Getting help","tags":["bridge","support","help"],"related":[{"id":"bridge-devices.why-cant-bridge-find-my-mac","question":"Why can't Bridge find my Mac?","url":"/faq/bridge-devices/why-cant-bridge-find-my-mac"},{"id":"bridge-devices.what-does-pairing-didnt-complete-mean","question":"What does “Pairing didn't complete” mean in Bridge?","url":"/faq/bridge-devices/what-does-pairing-didnt-complete-mean"}],"applies_to":"all","last_reviewed":"2026-10-01","title":"Where can I get help with a Bridge problem? — Storage Studio FAQ","description":"Check the Help tab in the Bridge app and the Bridge section of the user manual first. If you're still stuck, contact support from Storage Studio and describe what both devices show.","crumbs":[{"name":"Home","path":"/"},{"name":"FAQ","path":"/faq/"},{"name":"Bridge & your devices","path":"/faq/bridge-devices/"},{"name":"Where can I get help with a Bridge problem?","path":"/faq/bridge-devices/how-do-i-get-help-with-bridge"}],"jsonld":{"@context":"https://schema.org","@type":"FAQPage","url":"https://storagestudio.us/faq/bridge-devices/how-do-i-get-help-with-bridge","inLanguage":"en","dateModified":"2026-10-01","mainEntity":[{"@type":"Question","name":"Where can I get help with a Bridge problem?","alternateName":["Bridge support","Report a Bridge bug","Who do I contact about SS Bridge?","Bridge troubleshooting guide"],"acceptedAnswer":{"@type":"Answer","text":"Start with the Help tab in the Bridge app — it answers common questions such as “It can't find my Mac.” and “Where do my shared folders appear?”. On the Mac, the Bridge section of the manual covers every setting.\n\nIf you're still stuck, contact support from Storage Studio on your Mac and say what both devices show — problems are often visible only on one side.\n\n- Bridge can't find my Mac\n- Getting help","url":"https://storagestudio.us/faq/bridge-devices/how-do-i-get-help-with-bridge"}}]},"fragment":"
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Bridge & your devices · Troubleshooting

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Where can I get help with a Bridge problem?

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Short answer: Check the Help tab in the Bridge app and the Bridge section of the user manual first. If you're still stuck, contact support from Storage Studio and describe what both devices show.

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Start with the Help tab in the Bridge app — it answers common questions such as “It can't find my Mac.” and “Where do my shared folders appear?”. On the Mac, the Bridge section of the manual covers every setting.

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If you're still stuck, contact support from Storage Studio on your Mac and say what both devices show — problems are often visible only on one side.

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Last reviewed

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Related questions

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Also available as Markdown and JSON.

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