---
id: bridge-devices.how-do-i-get-help-with-bridge
url: https://storagestudio.us/faq/bridge-devices/how-do-i-get-help-with-bridge
category: "Bridge & your devices"
subcategory: "Troubleshooting"
question: "Where can I get help with a Bridge problem?"
alt_questions:
  - "Bridge support"
  - "Report a Bridge bug"
  - "Who do I contact about SS Bridge?"
  - "Bridge troubleshooting guide"
short_answer: "Check the Help tab in the Bridge app and the Bridge section of the user manual first. If you're still stuck, contact support from Storage Studio and describe what both devices show."
tags: ["bridge", "support", "help"]
related: ["https://storagestudio.us/faq/bridge-devices/why-cant-bridge-find-my-mac", "https://storagestudio.us/faq/bridge-devices/what-does-pairing-didnt-complete-mean"]
applies_to: "all"
last_reviewed: 2026-10-01
---

# Where can I get help with a Bridge problem?

Start with the **Help** tab in the Bridge app — it answers common questions such as “It can't find my Mac.” and “Where do my shared folders appear?”. On the Mac, the [Bridge section of the manual](https://storagestudio.us/manual/devices) covers every setting.

If you're still stuck, contact support from Storage Studio on your Mac and say what both devices show — problems are often visible only on one side.

- [Bridge can't find my Mac](https://storagestudio.us/faq/bridge-devices/why-cant-bridge-find-my-mac)
- [Getting help](https://storagestudio.us/faq/getting-started/)