{"id":"bridge-devices.what-if-the-tunnel-codes-dont-match","url":"/faq/bridge-devices/what-if-the-tunnel-codes-dont-match","category":{"id":"bridge-devices","title":"Bridge & your devices"},"subcategory":{"id":"pairing","title":"Pairing a device"},"question":"What should I do if the Tunnel Codes don't match?","alt_questions":["Tunnel Code is different on my PC and Mac","Bridge codes don't match","Confirm code mismatch when pairing","Should I confirm if the numbers differ?","Pairing shows two different six-digit codes"],"short_answer":"Don't confirm. Reject the pairing, get a fresh connecting code on the device that shows it, and pair again — then compare the six-digit Tunnel Codes before you accept.","answer_markdown":"Don't confirm. Choose **They don't match — Reject** (or **Reject** on the Mac), then start again with a fresh code. A mismatch means the two screens aren't describing the same link, so it shouldn't be trusted.\n\nTo start over cleanly:\n\n1. On the device that showed the connecting code, get a new one (**New code** in the Bridge app, or **Rotate** on a Mac).\n2. Type the new code on the other device and pair again.\n3. Compare the Tunnel Codes before confirming.\n\nIf it keeps happening, make sure you're typing the code from the device you actually mean to pair.\n\n- [What is the Tunnel Code?](/faq/bridge-devices/what-is-the-tunnel-code)\n- [Get a new connecting code](/faq/bridge-devices/how-do-i-get-a-new-connecting-code)","answer_html":"

Don't confirm. Choose They don't match — Reject (or Reject on the Mac), then start again with a fresh code. A mismatch means the two screens aren't describing the same link, so it shouldn't be trusted.

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To start over cleanly:

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  1. On the device that showed the connecting code, get a new one (New code in the Bridge app, or Rotate on a Mac).
  2. Type the new code on the other device and pair again.
  3. Compare the Tunnel Codes before confirming.
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If it keeps happening, make sure you're typing the code from the device you actually mean to pair.

\n","answer_text":"Don't confirm. Choose They don't match — Reject (or Reject on the Mac), then start again with a fresh code. A mismatch means the two screens aren't describing the same link, so it shouldn't be trusted.\n\nTo start over cleanly:\n\n1. On the device that showed the connecting code, get a new one (New code in the Bridge app, or Rotate on a Mac).\n2. Type the new code on the other device and pair again.\n3. Compare the Tunnel Codes before confirming.\n\nIf it keeps happening, make sure you're typing the code from the device you actually mean to pair.\n\n- What is the Tunnel Code?\n- Get a new connecting code","tags":["bridge","pairing","security"],"related":[{"id":"bridge-devices.what-is-the-tunnel-code","question":"What is the Tunnel Code in Bridge?","url":"/faq/bridge-devices/what-is-the-tunnel-code"},{"id":"bridge-devices.how-do-i-get-a-new-connecting-code","question":"How do I get a new Bridge connecting code?","url":"/faq/bridge-devices/how-do-i-get-a-new-connecting-code"}],"applies_to":"all","last_reviewed":"2026-10-01","title":"What should I do if the Tunnel Codes don't match? — Storage Studio FAQ","description":"Don't confirm. Reject the pairing, get a fresh connecting code on the device that shows it, and pair again — then compare the six-digit Tunnel Codes before you accept.","crumbs":[{"name":"Home","path":"/"},{"name":"FAQ","path":"/faq/"},{"name":"Bridge & your devices","path":"/faq/bridge-devices/"},{"name":"What should I do if the Tunnel Codes don't match?","path":"/faq/bridge-devices/what-if-the-tunnel-codes-dont-match"}],"jsonld":{"@context":"https://schema.org","@type":"FAQPage","url":"https://storagestudio.us/faq/bridge-devices/what-if-the-tunnel-codes-dont-match","inLanguage":"en","dateModified":"2026-10-01","mainEntity":[{"@type":"Question","name":"What should I do if the Tunnel Codes don't match?","alternateName":["Tunnel Code is different on my PC and Mac","Bridge codes don't match","Confirm code mismatch when pairing","Should I confirm if the numbers differ?","Pairing shows two different six-digit codes"],"acceptedAnswer":{"@type":"Answer","text":"Don't confirm. Choose They don't match — Reject (or Reject on the Mac), then start again with a fresh code. A mismatch means the two screens aren't describing the same link, so it shouldn't be trusted.\n\nTo start over cleanly:\n\n1. On the device that showed the connecting code, get a new one (New code in the Bridge app, or Rotate on a Mac).\n2. Type the new code on the other device and pair again.\n3. Compare the Tunnel Codes before confirming.\n\nIf it keeps happening, make sure you're typing the code from the device you actually mean to pair.\n\n- What is the Tunnel Code?\n- Get a new connecting code","url":"https://storagestudio.us/faq/bridge-devices/what-if-the-tunnel-codes-dont-match"}}]},"fragment":"
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Bridge & your devices · Pairing a device

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What should I do if the Tunnel Codes don't match?

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Short answer: Don't confirm. Reject the pairing, get a fresh connecting code on the device that shows it, and pair again — then compare the six-digit Tunnel Codes before you accept.

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Don't confirm. Choose They don't match — Reject (or Reject on the Mac), then start again with a fresh code. A mismatch means the two screens aren't describing the same link, so it shouldn't be trusted.

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To start over cleanly:

\n
  1. On the device that showed the connecting code, get a new one (New code in the Bridge app, or Rotate on a Mac).
  2. Type the new code on the other device and pair again.
  3. Compare the Tunnel Codes before confirming.
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If it keeps happening, make sure you're typing the code from the device you actually mean to pair.

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Last reviewed

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Related questions

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