{"id":"bridge-devices.why-dont-i-see-my-devices-shared-folder-in-finder","url":"/faq/bridge-devices/why-dont-i-see-my-devices-shared-folder-in-finder","category":{"id":"bridge-devices","title":"Bridge & your devices"},"subcategory":{"id":"troubleshooting","title":"Troubleshooting"},"question":"Why don't I see my device's shared folder in Finder?","alt_questions":["Bridge folder missing on Mac","Shared PC folder not appearing","Storage Studio location doesn't show my device","Device folder empty in Finder","I added a folder in Bridge but nothing shows on the Mac"],"short_answer":"Check the folder is listed in the Bridge app's Shared Folders, the device is connected, and the Mounting tab in Connect Accounts has the drive on with the device ticked. Then try Remount / Repair.","answer_markdown":"Usually because the Storage Studio drive is switched off, the device isn't ticked to appear, the device is offline, or no folder has been shared yet.\n\nCheck in this order:\n\n1. In the Bridge app, make sure the folder is listed under **Shared Folders**.\n2. Make sure the device shows as connected in your Mac's Devices tab.\n3. Open **Connect Accounts…** → **Mounting**: the drive should be on and the device ticked.\n4. Click **Remount / Repair** if the drive still looks stale.\n\n- [Where shared folders appear](/faq/bridge-devices/where-do-shared-folders-from-a-device-appear-on-my-mac)\n- [Storage Studio in Finder](/faq/finder-location/)","answer_html":"

Usually because the Storage Studio drive is switched off, the device isn't ticked to appear, the device is offline, or no folder has been shared yet.

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Check in this order:

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  1. In the Bridge app, make sure the folder is listed under Shared Folders.
  2. Make sure the device shows as connected in your Mac's Devices tab.
  3. Open Connect Accounts… → Mounting: the drive should be on and the device ticked.
  4. Click Remount / Repair if the drive still looks stale.
\n","answer_text":"Usually because the Storage Studio drive is switched off, the device isn't ticked to appear, the device is offline, or no folder has been shared yet.\n\nCheck in this order:\n\n1. In the Bridge app, make sure the folder is listed under Shared Folders.\n2. Make sure the device shows as connected in your Mac's Devices tab.\n3. Open Connect Accounts… → Mounting: the drive should be on and the device ticked.\n4. Click Remount / Repair if the drive still looks stale.\n\n- Where shared folders appear\n- Storage Studio in Finder","tags":["bridge","finder","troubleshooting"],"related":[{"id":"bridge-devices.where-do-shared-folders-from-a-device-appear-on-my-mac","question":"Where do folders shared from a Bridge device appear on my Mac?","url":"/faq/bridge-devices/where-do-shared-folders-from-a-device-appear-on-my-mac"},{"id":"bridge-devices.what-happens-when-a-paired-device-is-offline","question":"What happens to a paired device's folders when it's offline?","url":"/faq/bridge-devices/what-happens-when-a-paired-device-is-offline"}],"applies_to":"all","last_reviewed":"2026-10-01","title":"Why don't I see my device's shared folder in Finder? — Storage Studio FAQ","description":"Check the folder is listed in the Bridge app's Shared Folders, the device is connected, and the Mounting tab in Connect Accounts has the drive on with the device ticked. Then try Remount / Repair.","crumbs":[{"name":"Home","path":"/"},{"name":"FAQ","path":"/faq/"},{"name":"Bridge & your devices","path":"/faq/bridge-devices/"},{"name":"Why don't I see my device's shared folder in Finder?","path":"/faq/bridge-devices/why-dont-i-see-my-devices-shared-folder-in-finder"}],"jsonld":{"@context":"https://schema.org","@type":"FAQPage","url":"https://storagestudio.us/faq/bridge-devices/why-dont-i-see-my-devices-shared-folder-in-finder","inLanguage":"en","dateModified":"2026-10-01","mainEntity":[{"@type":"Question","name":"Why don't I see my device's shared folder in Finder?","alternateName":["Bridge folder missing on Mac","Shared PC folder not appearing","Storage Studio location doesn't show my device","Device folder empty in Finder","I added a folder in Bridge but nothing shows on the Mac"],"acceptedAnswer":{"@type":"Answer","text":"Usually because the Storage Studio drive is switched off, the device isn't ticked to appear, the device is offline, or no folder has been shared yet.\n\nCheck in this order:\n\n1. In the Bridge app, make sure the folder is listed under Shared Folders.\n2. Make sure the device shows as connected in your Mac's Devices tab.\n3. Open Connect Accounts… → Mounting: the drive should be on and the device ticked.\n4. Click Remount / Repair if the drive still looks stale.\n\n- Where shared folders appear\n- Storage Studio in Finder","url":"https://storagestudio.us/faq/bridge-devices/why-dont-i-see-my-devices-shared-folder-in-finder"}}]},"fragment":"
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Bridge & your devices · Troubleshooting

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Why don't I see my device's shared folder in Finder?

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Short answer: Check the folder is listed in the Bridge app's Shared Folders, the device is connected, and the Mounting tab in Connect Accounts has the drive on with the device ticked. Then try Remount / Repair.

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Usually because the Storage Studio drive is switched off, the device isn't ticked to appear, the device is offline, or no folder has been shared yet.

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Check in this order:

\n
  1. In the Bridge app, make sure the folder is listed under Shared Folders.
  2. Make sure the device shows as connected in your Mac's Devices tab.
  3. Open Connect Accounts… → Mounting: the drive should be on and the device ticked.
  4. Click Remount / Repair if the drive still looks stale.
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Last reviewed

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Related questions

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