{"id":"cloud-accounts.account-list-is-empty","url":"/faq/cloud-accounts/account-list-is-empty","category":{"id":"cloud-accounts","title":"Cloud accounts"},"subcategory":{"id":"managing-accounts","title":"Testing, editing and removing accounts"},"question":"Why does my cloud account list look empty when I know I added accounts?","alt_questions":["My cloud accounts disappeared from Storage Studio","No accounts yet but I added Google Drive","Remotes & Accounts list empty","Storage Studio forgot my cloud accounts","Accounts missing after update"],"short_answer":"Click refresh in the Remotes & Accounts toolbar first. Accounts don't carry over to a different Mac. If they're still missing, update Storage Studio and reopen the window. Your cloud files aren't affected either way.","answer_markdown":"First click the refresh button in the **Remotes & Accounts** toolbar — the list is reloaded from your Mac and accounts normally reappear. If you've moved to a different Mac, accounts don't carry over and need adding again.\n\nIf they're still missing, update Storage Studio to the latest version and reopen the window; an older version could fail to read the list and show it empty even though the accounts were fine. Your files in the cloud are never affected by what this list shows. If the problem continues, contact support from the app so we can look at it with you.","answer_html":"

First click the refresh button in the Remotes & Accounts toolbar — the list is reloaded from your Mac and accounts normally reappear. If you've moved to a different Mac, accounts don't carry over and need adding again.

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If they're still missing, update Storage Studio to the latest version and reopen the window; an older version could fail to read the list and show it empty even though the accounts were fine. Your files in the cloud are never affected by what this list shows. If the problem continues, contact support from the app so we can look at it with you.

","answer_text":"First click the refresh button in the Remotes & Accounts toolbar — the list is reloaded from your Mac and accounts normally reappear. If you've moved to a different Mac, accounts don't carry over and need adding again.\n\nIf they're still missing, update Storage Studio to the latest version and reopen the window; an older version could fail to read the list and show it empty even though the accounts were fine. Your files in the cloud are never affected by what this list shows. If the problem continues, contact support from the app so we can look at it with you.","tags":["troubleshooting","accounts missing","cloud accounts"],"related":[{"id":"cloud-accounts.can-cloud-accounts-be-used-on-another-mac","question":"Will my cloud accounts carry over to a new Mac?","url":"/faq/cloud-accounts/can-cloud-accounts-be-used-on-another-mac"},{"id":"cloud-accounts.where-is-the-cloud-accounts-window","question":"Where do I find the Cloud Accounts window?","url":"/faq/cloud-accounts/where-is-the-cloud-accounts-window"}],"applies_to":"all","last_reviewed":"2026-10-01","title":"Why does my cloud account list look empty when I know I added accounts? — Storage Studio FAQ","description":"Click refresh in the Remotes & Accounts toolbar first. Accounts don't carry over to a different Mac. If they're still missing, update Storage Studio and reopen the window. Your cloud files aren't affected either way.","crumbs":[{"name":"Home","path":"/"},{"name":"FAQ","path":"/faq/"},{"name":"Cloud accounts","path":"/faq/cloud-accounts/"},{"name":"Why does my cloud account list look empty when I know I added accounts?","path":"/faq/cloud-accounts/account-list-is-empty"}],"jsonld":{"@context":"https://schema.org","@type":"FAQPage","url":"https://storagestudio.us/faq/cloud-accounts/account-list-is-empty","inLanguage":"en","dateModified":"2026-10-01","mainEntity":[{"@type":"Question","name":"Why does my cloud account list look empty when I know I added accounts?","alternateName":["My cloud accounts disappeared from Storage Studio","No accounts yet but I added Google Drive","Remotes & Accounts list empty","Storage Studio forgot my cloud accounts","Accounts missing after update"],"acceptedAnswer":{"@type":"Answer","text":"First click the refresh button in the Remotes & Accounts toolbar — the list is reloaded from your Mac and accounts normally reappear. If you've moved to a different Mac, accounts don't carry over and need adding again.\n\nIf they're still missing, update Storage Studio to the latest version and reopen the window; an older version could fail to read the list and show it empty even though the accounts were fine. Your files in the cloud are never affected by what this list shows. If the problem continues, contact support from the app so we can look at it with you.","url":"https://storagestudio.us/faq/cloud-accounts/account-list-is-empty"}}]},"fragment":"
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Cloud accounts · Testing, editing and removing accounts

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Why does my cloud account list look empty when I know I added accounts?

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Short answer: Click refresh in the Remotes & Accounts toolbar first. Accounts don't carry over to a different Mac. If they're still missing, update Storage Studio and reopen the window. Your cloud files aren't affected either way.

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First click the refresh button in the Remotes & Accounts toolbar — the list is reloaded from your Mac and accounts normally reappear. If you've moved to a different Mac, accounts don't carry over and need adding again.

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If they're still missing, update Storage Studio to the latest version and reopen the window; an older version could fail to read the list and show it empty even though the accounts were fine. Your files in the cloud are never affected by what this list shows. If the problem continues, contact support from the app so we can look at it with you.

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