{"id":"cloud-accounts.account-shows-unavailable-in-cloud-drive","url":"/faq/cloud-accounts/account-shows-unavailable-in-cloud-drive","category":{"id":"cloud-accounts","title":"Cloud accounts"},"subcategory":{"id":"using-accounts","title":"Using your accounts"},"question":"Why does a cloud account show \"unavailable\" in the Cloud Drive list?","alt_questions":["Account unavailable Storage Studio drive","Cloud account not mounting in Finder","One account missing from Storage Studio Finder location","Remount Repair cloud account","Cloud Drive account offline"],"short_answer":"Storage Studio couldn't reach that account — offline, an expired sign-in or a provider problem — so it was skipped while the rest mounted. Run Test connection; if it passes, click Remount / Repair on the Cloud Drive tab.","answer_markdown":"Storage Studio couldn't reach that account when it built the drive — for example you're offline, the sign-in has expired, or the provider is having trouble. An unavailable account is skipped so the others still appear, and it comes back once it's reachable.\n\nCheck it on the **Accounts** tab with **Test connection**. If the test passes, click **Remount / Repair** on the **Cloud Drive** tab to rebuild the drive. If it fails, fix or re-add the account first.","answer_html":"

Storage Studio couldn't reach that account when it built the drive — for example you're offline, the sign-in has expired, or the provider is having trouble. An unavailable account is skipped so the others still appear, and it comes back once it's reachable.

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Check it on the Accounts tab with Test connection. If the test passes, click Remount / Repair on the Cloud Drive tab to rebuild the drive. If it fails, fix or re-add the account first.

","answer_text":"Storage Studio couldn't reach that account when it built the drive — for example you're offline, the sign-in has expired, or the provider is having trouble. An unavailable account is skipped so the others still appear, and it comes back once it's reachable.\n\nCheck it on the Accounts tab with Test connection. If the test passes, click Remount / Repair on the Cloud Drive tab to rebuild the drive. If it fails, fix or re-add the account first.","tags":["cloud drive","finder","troubleshooting"],"related":[{"id":"cloud-accounts.can-i-see-cloud-accounts-in-finder","question":"Can I see my connected cloud accounts in Finder?","url":"/faq/cloud-accounts/can-i-see-cloud-accounts-in-finder"},{"id":"cloud-accounts.test-connection-failed-what-now","question":"Test connection failed — what should I do?","url":"/faq/cloud-accounts/test-connection-failed-what-now"}],"applies_to":"all","last_reviewed":"2026-10-01","title":"Why does a cloud account show \"unavailable\" in the Cloud Drive list? — Storage Studio FAQ","description":"Storage Studio couldn't reach that account — offline, an expired sign-in or a provider problem — so it was skipped while the rest mounted. Run Test connection; if it passes, click Remount / Repair on the Cloud Drive tab.","crumbs":[{"name":"Home","path":"/"},{"name":"FAQ","path":"/faq/"},{"name":"Cloud accounts","path":"/faq/cloud-accounts/"},{"name":"Why does a cloud account show \"unavailable\" in the Cloud Drive list?","path":"/faq/cloud-accounts/account-shows-unavailable-in-cloud-drive"}],"jsonld":{"@context":"https://schema.org","@type":"FAQPage","url":"https://storagestudio.us/faq/cloud-accounts/account-shows-unavailable-in-cloud-drive","inLanguage":"en","dateModified":"2026-10-01","mainEntity":[{"@type":"Question","name":"Why does a cloud account show \"unavailable\" in the Cloud Drive list?","alternateName":["Account unavailable Storage Studio drive","Cloud account not mounting in Finder","One account missing from Storage Studio Finder location","Remount Repair cloud account","Cloud Drive account offline"],"acceptedAnswer":{"@type":"Answer","text":"Storage Studio couldn't reach that account when it built the drive — for example you're offline, the sign-in has expired, or the provider is having trouble. An unavailable account is skipped so the others still appear, and it comes back once it's reachable.\n\nCheck it on the Accounts tab with Test connection. If the test passes, click Remount / Repair on the Cloud Drive tab to rebuild the drive. If it fails, fix or re-add the account first.","url":"https://storagestudio.us/faq/cloud-accounts/account-shows-unavailable-in-cloud-drive"}}]},"fragment":"
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Cloud accounts · Using your accounts

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Why does a cloud account show "unavailable" in the Cloud Drive list?

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Short answer: Storage Studio couldn't reach that account — offline, an expired sign-in or a provider problem — so it was skipped while the rest mounted. Run Test connection; if it passes, click Remount / Repair on the Cloud Drive tab.

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Storage Studio couldn't reach that account when it built the drive — for example you're offline, the sign-in has expired, or the provider is having trouble. An unavailable account is skipped so the others still appear, and it comes back once it's reachable.

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Check it on the Accounts tab with Test connection. If the test passes, click Remount / Repair on the Cloud Drive tab to rebuild the drive. If it fails, fix or re-add the account first.

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