{"id":"cloud-accounts.could-not-add-account-error","url":"/faq/cloud-accounts/could-not-add-account-error","category":{"id":"cloud-accounts","title":"Cloud accounts"},"subcategory":{"id":"adding-accounts","title":"Adding an account"},"question":"What does \"Could not add account\" mean?","alt_questions":["Storage Studio Could not add account error","Adding my cloud account failed","Red error when adding an account","Cloud account won't add","Why did the account sign-in fail?","Account add failed what now"],"short_answer":"The sign-in didn't complete — wrong account, a network blip, or the provider refused access — and nothing was added. Read the details, then click Try Again. If Google says \"This app is blocked\", use custom sign-in credentials.","answer_markdown":"It means the sign-in didn't complete — for example the wrong account was chosen, the network dropped, or the provider refused access. Nothing was added. Read the details shown in the red box, then click **Try Again** to restart with the same form values.\n\n### Common causes\n\n- **Google says \"This app is blocked\"** — your Google account needs [custom sign-in credentials](/faq/cloud-accounts/what-are-custom-sign-in-credentials).\n- **You approved a different account** than the one you meant — try again and pick the right one on the account chooser.\n- **A brief network problem** — check your connection and retry.\n\nThe error text can be selected and copied if you need to send it to support.","answer_html":"

It means the sign-in didn't complete — for example the wrong account was chosen, the network dropped, or the provider refused access. Nothing was added. Read the details shown in the red box, then click Try Again to restart with the same form values.

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Common causes

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The error text can be selected and copied if you need to send it to support.

","answer_text":"It means the sign-in didn't complete — for example the wrong account was chosen, the network dropped, or the provider refused access. Nothing was added. Read the details shown in the red box, then click Try Again to restart with the same form values.\n\nCommon causes\n\n- Google says \"This app is blocked\" — your Google account needs custom sign-in credentials.\n- You approved a different account than the one you meant — try again and pick the right one on the account chooser.\n- A brief network problem — check your connection and retry.\n\nThe error text can be selected and copied if you need to send it to support.","tags":["error","add account","troubleshooting"],"related":[{"id":"cloud-accounts.sign-in-timed-out-after-5-minutes","question":"Why did my cloud sign-in time out after 5 minutes?","url":"/faq/cloud-accounts/sign-in-timed-out-after-5-minutes"},{"id":"cloud-accounts.this-app-is-blocked-google-drive","question":"Google says \"This app is blocked\" when I add Google Drive. How do I fix it?","url":"/faq/cloud-accounts/this-app-is-blocked-google-drive"},{"id":"cloud-accounts.what-is-the-youre-connected-page","question":"What is the \"You're connected\" page that opens in my browser?","url":"/faq/cloud-accounts/what-is-the-youre-connected-page"}],"applies_to":"all","last_reviewed":"2026-10-01","title":"What does \"Could not add account\" mean? — Storage Studio FAQ","description":"The sign-in didn't complete — wrong account, a network blip, or the provider refused access — and nothing was added. Read the details, then click Try Again. If Google says \"This app is blocked\", use custom sign-in credentials.","crumbs":[{"name":"Home","path":"/"},{"name":"FAQ","path":"/faq/"},{"name":"Cloud accounts","path":"/faq/cloud-accounts/"},{"name":"What does \"Could not add account\" mean?","path":"/faq/cloud-accounts/could-not-add-account-error"}],"jsonld":{"@context":"https://schema.org","@type":"FAQPage","url":"https://storagestudio.us/faq/cloud-accounts/could-not-add-account-error","inLanguage":"en","dateModified":"2026-10-01","mainEntity":[{"@type":"Question","name":"What does \"Could not add account\" mean?","alternateName":["Storage Studio Could not add account error","Adding my cloud account failed","Red error when adding an account","Cloud account won't add","Why did the account sign-in fail?","Account add failed what now"],"acceptedAnswer":{"@type":"Answer","text":"It means the sign-in didn't complete — for example the wrong account was chosen, the network dropped, or the provider refused access. Nothing was added. Read the details shown in the red box, then click Try Again to restart with the same form values.\n\nCommon causes\n\n- Google says \"This app is blocked\" — your Google account needs custom sign-in credentials.\n- You approved a different account than the one you meant — try again and pick the right one on the account chooser.\n- A brief network problem — check your connection and retry.\n\nThe error text can be selected and copied if you need to send it to support.","url":"https://storagestudio.us/faq/cloud-accounts/could-not-add-account-error"}}]},"fragment":"
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Cloud accounts · Adding an account

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What does "Could not add account" mean?

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Short answer: The sign-in didn't complete — wrong account, a network blip, or the provider refused access — and nothing was added. Read the details, then click Try Again. If Google says "This app is blocked", use custom sign-in credentials.

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It means the sign-in didn't complete — for example the wrong account was chosen, the network dropped, or the provider refused access. Nothing was added. Read the details shown in the red box, then click Try Again to restart with the same form values.

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Common causes

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  • Google says "This app is blocked" — your Google account needs custom sign-in credentials.
  • You approved a different account than the one you meant — try again and pick the right one on the account chooser.
  • A brief network problem — check your connection and retry.
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The error text can be selected and copied if you need to send it to support.

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Last reviewed

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Related questions

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Also available as Markdown and JSON.

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