---
id: cloud-accounts.could-not-add-account-error
url: https://storagestudio.us/faq/cloud-accounts/could-not-add-account-error
category: "Cloud accounts"
subcategory: "Adding an account"
question: "What does \"Could not add account\" mean?"
alt_questions:
  - "Storage Studio Could not add account error"
  - "Adding my cloud account failed"
  - "Red error when adding an account"
  - "Cloud account won't add"
  - "Why did the account sign-in fail?"
  - "Account add failed what now"
short_answer: "The sign-in didn't complete — wrong account, a network blip, or the provider refused access — and nothing was added. Read the details, then click Try Again. If Google says \"This app is blocked\", use custom sign-in credentials."
tags: ["error", "add account", "troubleshooting"]
related: ["https://storagestudio.us/faq/cloud-accounts/sign-in-timed-out-after-5-minutes", "https://storagestudio.us/faq/cloud-accounts/this-app-is-blocked-google-drive", "https://storagestudio.us/faq/cloud-accounts/what-is-the-youre-connected-page"]
applies_to: "all"
last_reviewed: 2026-10-01
---

# What does "Could not add account" mean?

It means the sign-in didn't complete — for example the wrong account was chosen, the network dropped, or the provider refused access. Nothing was added. Read the details shown in the red box, then click **Try Again** to restart with the same form values.

### Common causes

- **Google says "This app is blocked"** — your Google account needs [custom sign-in credentials](https://storagestudio.us/faq/cloud-accounts/what-are-custom-sign-in-credentials).
- **You approved a different account** than the one you meant — try again and pick the right one on the account chooser.
- **A brief network problem** — check your connection and retry.

The error text can be selected and copied if you need to send it to support.