{"id":"cloud-accounts.test-connection-failed-what-now","url":"/faq/cloud-accounts/test-connection-failed-what-now","category":{"id":"cloud-accounts","title":"Cloud accounts"},"subcategory":{"id":"managing-accounts","title":"Testing, editing and removing accounts"},"question":"Test connection failed — what should I do?","alt_questions":["Red error after Test connection","Cloud account test fails","Storage Studio can't connect to my account","Test connection says error","Why won't my cloud account connect?","Connection test failed S3 FTP SFTP"],"short_answer":"Read the red message — it usually names the cause. For bucket storage, FTP or SFTP, click Edit and fix the details; for Google Drive or Dropbox, remove and re-add the account. Use Copy error to keep the text for support.","answer_markdown":"Read the red message first — it usually names the cause. Then fix the account: for bucket storage, FTP and SFTP click **Edit** and correct the key, password, region, bucket or server; for Google Drive and Dropbox, remove the account and add it again to sign in fresh.\n\n### Quick checks\n\n- Are you online, and can you reach the service in a browser?\n- Did you change the password or revoke access at the provider recently?\n- For bucket storage: is the **Region** a real region and is a **Bucket** set? Storage Studio shows a banner if either looks wrong.\n- For SFTP: is the **Server** the hostname only, with your name in **Username**?\n\nUse **Copy error** to keep the exact text if you need to contact support.","answer_html":"

Read the red message first — it usually names the cause. Then fix the account: for bucket storage, FTP and SFTP click Edit and correct the key, password, region, bucket or server; for Google Drive and Dropbox, remove the account and add it again to sign in fresh.

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Quick checks

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Use Copy error to keep the exact text if you need to contact support.

","answer_text":"Read the red message first — it usually names the cause. Then fix the account: for bucket storage, FTP and SFTP click Edit and correct the key, password, region, bucket or server; for Google Drive and Dropbox, remove the account and add it again to sign in fresh.\n\nQuick checks\n\n- Are you online, and can you reach the service in a browser?\n- Did you change the password or revoke access at the provider recently?\n- For bucket storage: is the Region a real region and is a Bucket set? Storage Studio shows a banner if either looks wrong.\n- For SFTP: is the Server the hostname only, with your name in Username?\n\nUse Copy error to keep the exact text if you need to contact support.","tags":["test connection","troubleshooting","errors"],"related":[{"id":"cloud-accounts.how-do-i-test-a-cloud-account-connection","question":"How do I check that a cloud account is still working?","url":"/faq/cloud-accounts/how-do-i-test-a-cloud-account-connection"},{"id":"cloud-accounts.how-do-i-edit-a-cloud-account","question":"How do I change the details of a cloud account I already added?","url":"/faq/cloud-accounts/how-do-i-edit-a-cloud-account"},{"id":"cloud-accounts.s3-region-looks-invalid","question":"Storage Studio says my S3 region looks invalid. What's wrong?","url":"/faq/cloud-accounts/s3-region-looks-invalid"}],"applies_to":"all","last_reviewed":"2026-10-01","title":"Test connection failed — what should I do? — Storage Studio FAQ","description":"Read the red message — it usually names the cause. For bucket storage, FTP or SFTP, click Edit and fix the details; for Google Drive or Dropbox, remove and re-add the account. Use Copy error to keep the text for support.","crumbs":[{"name":"Home","path":"/"},{"name":"FAQ","path":"/faq/"},{"name":"Cloud accounts","path":"/faq/cloud-accounts/"},{"name":"Test connection failed — what should I do?","path":"/faq/cloud-accounts/test-connection-failed-what-now"}],"jsonld":{"@context":"https://schema.org","@type":"FAQPage","url":"https://storagestudio.us/faq/cloud-accounts/test-connection-failed-what-now","inLanguage":"en","dateModified":"2026-10-01","mainEntity":[{"@type":"Question","name":"Test connection failed — what should I do?","alternateName":["Red error after Test connection","Cloud account test fails","Storage Studio can't connect to my account","Test connection says error","Why won't my cloud account connect?","Connection test failed S3 FTP SFTP"],"acceptedAnswer":{"@type":"Answer","text":"Read the red message first — it usually names the cause. Then fix the account: for bucket storage, FTP and SFTP click Edit and correct the key, password, region, bucket or server; for Google Drive and Dropbox, remove the account and add it again to sign in fresh.\n\nQuick checks\n\n- Are you online, and can you reach the service in a browser?\n- Did you change the password or revoke access at the provider recently?\n- For bucket storage: is the Region a real region and is a Bucket set? Storage Studio shows a banner if either looks wrong.\n- For SFTP: is the Server the hostname only, with your name in Username?\n\nUse Copy error to keep the exact text if you need to contact support.","url":"https://storagestudio.us/faq/cloud-accounts/test-connection-failed-what-now"}}]},"fragment":"
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Cloud accounts · Testing, editing and removing accounts

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Test connection failed — what should I do?

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Short answer: Read the red message — it usually names the cause. For bucket storage, FTP or SFTP, click Edit and fix the details; for Google Drive or Dropbox, remove and re-add the account. Use Copy error to keep the text for support.

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Read the red message first — it usually names the cause. Then fix the account: for bucket storage, FTP and SFTP click Edit and correct the key, password, region, bucket or server; for Google Drive and Dropbox, remove the account and add it again to sign in fresh.

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Quick checks

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  • Are you online, and can you reach the service in a browser?
  • Did you change the password or revoke access at the provider recently?
  • For bucket storage: is the Region a real region and is a Bucket set? Storage Studio shows a banner if either looks wrong.
  • For SFTP: is the Server the hostname only, with your name in Username?
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Use Copy error to keep the exact text if you need to contact support.

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Last reviewed

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Related questions

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