---
id: cloud-accounts.test-connection-failed-what-now
url: https://storagestudio.us/faq/cloud-accounts/test-connection-failed-what-now
category: "Cloud accounts"
subcategory: "Testing, editing and removing accounts"
question: "Test connection failed — what should I do?"
alt_questions:
  - "Red error after Test connection"
  - "Cloud account test fails"
  - "Storage Studio can't connect to my account"
  - "Test connection says error"
  - "Why won't my cloud account connect?"
  - "Connection test failed S3 FTP SFTP"
short_answer: "Read the red message — it usually names the cause. For bucket storage, FTP or SFTP, click Edit and fix the details; for Google Drive or Dropbox, remove and re-add the account. Use Copy error to keep the text for support."
tags: ["test connection", "troubleshooting", "errors"]
related: ["https://storagestudio.us/faq/cloud-accounts/how-do-i-test-a-cloud-account-connection", "https://storagestudio.us/faq/cloud-accounts/how-do-i-edit-a-cloud-account", "https://storagestudio.us/faq/cloud-accounts/s3-region-looks-invalid"]
applies_to: "all"
last_reviewed: 2026-10-01
---

# Test connection failed — what should I do?

Read the red message first — it usually names the cause. Then fix the account: for bucket storage, FTP and SFTP click **Edit** and correct the key, password, region, bucket or server; for Google Drive and Dropbox, remove the account and add it again to sign in fresh.

### Quick checks

- Are you online, and can you reach the service in a browser?
- Did you change the password or revoke access at the provider recently?
- For bucket storage: is the **Region** a real region and is a **Bucket** set? Storage Studio shows a banner if either looks wrong.
- For SFTP: is the **Server** the hostname only, with your name in **Username**?

Use **Copy error** to keep the exact text if you need to contact support.