{"id":"cloud-accounts.the-browser-did-not-open-when-adding-an-account","url":"/faq/cloud-accounts/the-browser-did-not-open-when-adding-an-account","category":{"id":"cloud-accounts","title":"Cloud accounts"},"subcategory":{"id":"adding-accounts","title":"Adding an account"},"question":"The browser didn't open when I tried to add an account. What do I do?","alt_questions":["Storage Studio stuck on Opening browser","No browser window for cloud sign-in","Sign-in page didn't appear","Add Account waiting but nothing opened","How to reopen the sign-in page","Browser sign-in never showed up Mac"],"short_answer":"Click Reopen URL in the Add Account sheet while it's waiting. Also check the browser named under \"Will open in your default browser\" — the page may be behind other windows. Nothing is added until you finish signing in.","answer_markdown":"Click **Reopen URL** in the Add Account sheet while it says it's waiting for you to sign in. That opens the provider's sign-in page again in your default browser.\n\nIf nothing appears at all, check which browser the sheet names under \"Will open in your default browser\" — the page may have opened in a browser window behind other apps or on another desktop. If you'd rather use a different browser, change your default browser in **System Settings → Desktop & Dock**, then click **Cancel** and start again.\n\nThe sheet waits up to five minutes; after that it stops on its own and nothing is added, so you can simply [try again](/faq/cloud-accounts/sign-in-timed-out-after-5-minutes).","answer_html":"

Click Reopen URL in the Add Account sheet while it says it's waiting for you to sign in. That opens the provider's sign-in page again in your default browser.

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If nothing appears at all, check which browser the sheet names under "Will open in your default browser" — the page may have opened in a browser window behind other apps or on another desktop. If you'd rather use a different browser, change your default browser in System Settings → Desktop & Dock, then click Cancel and start again.

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The sheet waits up to five minutes; after that it stops on its own and nothing is added, so you can simply try again.

","answer_text":"Click Reopen URL in the Add Account sheet while it says it's waiting for you to sign in. That opens the provider's sign-in page again in your default browser.\n\nIf nothing appears at all, check which browser the sheet names under \"Will open in your default browser\" — the page may have opened in a browser window behind other apps or on another desktop. If you'd rather use a different browser, change your default browser in System Settings → Desktop & Dock, then click Cancel and start again.\n\nThe sheet waits up to five minutes; after that it stops on its own and nothing is added, so you can simply try again.","tags":["sign in","browser","troubleshooting"],"related":[{"id":"cloud-accounts.what-happens-during-browser-sign-in","question":"What happens when Storage Studio opens my browser to sign in?","url":"/faq/cloud-accounts/what-happens-during-browser-sign-in"},{"id":"cloud-accounts.sign-in-timed-out-after-5-minutes","question":"Why did my cloud sign-in time out after 5 minutes?","url":"/faq/cloud-accounts/sign-in-timed-out-after-5-minutes"}],"applies_to":"all","last_reviewed":"2026-10-01","title":"The browser didn't open when I tried to add an account. What do I do? — Storage Studio FAQ","description":"Click Reopen URL in the Add Account sheet while it's waiting. Also check the browser named under \"Will open in your default browser\" — the page may be behind other windows. Nothing is added until you finish signing in.","crumbs":[{"name":"Home","path":"/"},{"name":"FAQ","path":"/faq/"},{"name":"Cloud accounts","path":"/faq/cloud-accounts/"},{"name":"The browser didn't open when I tried to add an account. What do I do?","path":"/faq/cloud-accounts/the-browser-did-not-open-when-adding-an-account"}],"jsonld":{"@context":"https://schema.org","@type":"FAQPage","url":"https://storagestudio.us/faq/cloud-accounts/the-browser-did-not-open-when-adding-an-account","inLanguage":"en","dateModified":"2026-10-01","mainEntity":[{"@type":"Question","name":"The browser didn't open when I tried to add an account. What do I do?","alternateName":["Storage Studio stuck on Opening browser","No browser window for cloud sign-in","Sign-in page didn't appear","Add Account waiting but nothing opened","How to reopen the sign-in page","Browser sign-in never showed up Mac"],"acceptedAnswer":{"@type":"Answer","text":"Click Reopen URL in the Add Account sheet while it says it's waiting for you to sign in. That opens the provider's sign-in page again in your default browser.\n\nIf nothing appears at all, check which browser the sheet names under \"Will open in your default browser\" — the page may have opened in a browser window behind other apps or on another desktop. If you'd rather use a different browser, change your default browser in System Settings → Desktop & Dock, then click Cancel and start again.\n\nThe sheet waits up to five minutes; after that it stops on its own and nothing is added, so you can simply try again.","url":"https://storagestudio.us/faq/cloud-accounts/the-browser-did-not-open-when-adding-an-account"}}]},"fragment":"
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Cloud accounts · Adding an account

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The browser didn't open when I tried to add an account. What do I do?

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Short answer: Click Reopen URL in the Add Account sheet while it's waiting. Also check the browser named under "Will open in your default browser" — the page may be behind other windows. Nothing is added until you finish signing in.

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Click Reopen URL in the Add Account sheet while it says it's waiting for you to sign in. That opens the provider's sign-in page again in your default browser.

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If nothing appears at all, check which browser the sheet names under "Will open in your default browser" — the page may have opened in a browser window behind other apps or on another desktop. If you'd rather use a different browser, change your default browser in System Settings → Desktop & Dock, then click Cancel and start again.

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The sheet waits up to five minutes; after that it stops on its own and nothing is added, so you can simply try again.

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Last reviewed

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