---
id: cloud-accounts.the-browser-did-not-open-when-adding-an-account
url: https://storagestudio.us/faq/cloud-accounts/the-browser-did-not-open-when-adding-an-account
category: "Cloud accounts"
subcategory: "Adding an account"
question: "The browser didn't open when I tried to add an account. What do I do?"
alt_questions:
  - "Storage Studio stuck on Opening browser"
  - "No browser window for cloud sign-in"
  - "Sign-in page didn't appear"
  - "Add Account waiting but nothing opened"
  - "How to reopen the sign-in page"
  - "Browser sign-in never showed up Mac"
short_answer: "Click Reopen URL in the Add Account sheet while it's waiting. Also check the browser named under \"Will open in your default browser\" — the page may be behind other windows. Nothing is added until you finish signing in."
tags: ["sign in", "browser", "troubleshooting"]
related: ["https://storagestudio.us/faq/cloud-accounts/what-happens-during-browser-sign-in", "https://storagestudio.us/faq/cloud-accounts/sign-in-timed-out-after-5-minutes"]
applies_to: "all"
last_reviewed: 2026-10-01
---

# The browser didn't open when I tried to add an account. What do I do?

Click **Reopen URL** in the Add Account sheet while it says it's waiting for you to sign in. That opens the provider's sign-in page again in your default browser.

If nothing appears at all, check which browser the sheet names under "Will open in your default browser" — the page may have opened in a browser window behind other apps or on another desktop. If you'd rather use a different browser, change your default browser in **System Settings → Desktop & Dock**, then click **Cancel** and start again.

The sheet waits up to five minutes; after that it stops on its own and nothing is added, so you can simply [try again](https://storagestudio.us/faq/cloud-accounts/sign-in-timed-out-after-5-minutes).