---
id: data-transfers.account-hit-a-limit-at-its-provider
url: https://storagestudio.us/faq/data-transfers/account-hit-a-limit-at-its-provider
category: "Data Transfers"
subcategory: "Problems and messages"
question: "What does “That account is refusing requests… it has hit a limit at its provider” mean?"
alt_questions:
  - "hit a limit at its provider"
  - "cloud account refusing requests"
  - "rate limited cloud transfer"
  - "too many requests cloud storage"
  - "cloud service temporarily refusing my transfers"
short_answer: "The cloud service is temporarily refusing requests because the account hit one of its limits. It usually clears by itself — try again later, and lower Parallel transfers if it keeps happening."
tags: ["rate limit", "provider", "error message"]
related: ["https://storagestudio.us/faq/data-transfers/could-not-list-folders", "https://storagestudio.us/faq/data-transfers/parallel-transfers-setting"]
applies_to: "all"
last_reviewed: 2026-10-01
---

# What does “That account is refusing requests… it has hit a limit at its provider” mean?

The cloud service is temporarily turning requests away because the account reached one of the service's own limits — usually too much activity in a short time, or a usage quota on your plan with them. It's on the provider's side and normally clears by itself.

Wait a while and try again. If it keeps happening, lower **Parallel transfers** for big jobs, avoid running several transfers to the same account at once, and check your plan's limits on the service's website.

Related: [Parallel transfers](https://storagestudio.us/faq/data-transfers/parallel-transfers-setting) · [“Could not list folders”](https://storagestudio.us/faq/data-transfers/could-not-list-folders)