{"id":"data-transfers.account-isnt-set-up-on-this-mac","url":"/faq/data-transfers/account-isnt-set-up-on-this-mac","category":{"id":"data-transfers","title":"Data Transfers"},"subcategory":{"id":"problems","title":"Problems and messages"},"question":"What does “That account isn't set up on this Mac any more” mean?","alt_questions":["account isn't set up on this Mac any more","remove it and connect it again","cloud account missing after update","transfer account not found","reconnect missing cloud account"],"short_answer":"The account a transfer refers to can't be found on this Mac any more. Remove it under More → Connect Accounts… if listed, connect it again, then set the transfer up again with the reconnected account.","answer_markdown":"A transfer or the folder browser refers to an account that Storage Studio can no longer find on this Mac — for example after it was removed, or its details were lost. The fix is in the message: remove the account under **More → Connect Accounts…** if it's still listed, then connect it again.\n\nAfterwards, set up any transfer that used it again, choosing the reconnected account in the cloud picker.\n\nRelated: [Cloud accounts](/faq/cloud-accounts/) · [Why did my transfers disappear?](/faq/data-transfers/transfers-gone-after-removing-an-account)","answer_html":"

A transfer or the folder browser refers to an account that Storage Studio can no longer find on this Mac — for example after it was removed, or its details were lost. The fix is in the message: remove the account under More → Connect Accounts… if it's still listed, then connect it again.

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Afterwards, set up any transfer that used it again, choosing the reconnected account in the cloud picker.

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Related: Cloud accounts · Why did my transfers disappear?

","answer_text":"A transfer or the folder browser refers to an account that Storage Studio can no longer find on this Mac — for example after it was removed, or its details were lost. The fix is in the message: remove the account under More → Connect Accounts… if it's still listed, then connect it again.\n\nAfterwards, set up any transfer that used it again, choosing the reconnected account in the cloud picker.\n\nRelated: Cloud accounts · Why did my transfers disappear?","tags":["accounts","error message","reconnect"],"related":[{"id":"data-transfers.transfers-gone-after-removing-an-account","question":"Why did some transfers disappear after I removed a cloud account?","url":"/faq/data-transfers/transfers-gone-after-removing-an-account"},{"id":"data-transfers.could-not-list-folders","question":"Why does the cloud folder browser say “Could not list folders”?","url":"/faq/data-transfers/could-not-list-folders"}],"applies_to":"all","last_reviewed":"2026-10-01","title":"What does “That account isn't set up on this Mac any more” mean? — Storage Studio FAQ","description":"The account a transfer refers to can't be found on this Mac any more. Remove it under More → Connect Accounts… if listed, connect it again, then set the transfer up again with the reconnected account.","crumbs":[{"name":"Home","path":"/"},{"name":"FAQ","path":"/faq/"},{"name":"Data Transfers","path":"/faq/data-transfers/"},{"name":"What does “That account isn't set up on this Mac any more” mean?","path":"/faq/data-transfers/account-isnt-set-up-on-this-mac"}],"jsonld":{"@context":"https://schema.org","@type":"FAQPage","url":"https://storagestudio.us/faq/data-transfers/account-isnt-set-up-on-this-mac","inLanguage":"en","dateModified":"2026-10-01","mainEntity":[{"@type":"Question","name":"What does “That account isn't set up on this Mac any more” mean?","alternateName":["account isn't set up on this Mac any more","remove it and connect it again","cloud account missing after update","transfer account not found","reconnect missing cloud account"],"acceptedAnswer":{"@type":"Answer","text":"A transfer or the folder browser refers to an account that Storage Studio can no longer find on this Mac — for example after it was removed, or its details were lost. The fix is in the message: remove the account under More → Connect Accounts… if it's still listed, then connect it again.\n\nAfterwards, set up any transfer that used it again, choosing the reconnected account in the cloud picker.\n\nRelated: Cloud accounts · Why did my transfers disappear?","url":"https://storagestudio.us/faq/data-transfers/account-isnt-set-up-on-this-mac"}}]},"fragment":"
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Data Transfers · Problems and messages

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What does “That account isn't set up on this Mac any more” mean?

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Short answer: The account a transfer refers to can't be found on this Mac any more. Remove it under More → Connect Accounts… if listed, connect it again, then set the transfer up again with the reconnected account.

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A transfer or the folder browser refers to an account that Storage Studio can no longer find on this Mac — for example after it was removed, or its details were lost. The fix is in the message: remove the account under More → Connect Accounts… if it's still listed, then connect it again.

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Afterwards, set up any transfer that used it again, choosing the reconnected account in the cloud picker.

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Related: Cloud accounts · Why did my transfers disappear?

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Last reviewed

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Related questions

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