{"id":"data-transfers.no-accounts-in-the-cloud-picker","url":"/faq/data-transfers/no-accounts-in-the-cloud-picker","category":{"id":"data-transfers","title":"Data Transfers"},"subcategory":{"id":"setting-up","title":"Setting up a transfer"},"question":"Why does the cloud picker say “No accounts or connected devices”?","alt_questions":["No accounts or connected devices","cloud button menu is empty","my Google Drive doesn't show in New Transfer","no cloud accounts listed in transfer","can't choose a cloud destination"],"short_answer":"No cloud account is connected yet and no paired device is online. Add an account under More → Connect Accounts…, or open Bridge on the device, then reopen New Transfer.","answer_markdown":"Storage Studio doesn't have any cloud accounts connected yet, and no paired device is online. The cloud picker only lists places you've already set up.\n\nTo fix it, open the **More** menu → **Connect Accounts…**, add your account, then come back to **New Transfer** — the sheet refreshes the list each time it opens. For a device, open Bridge on it and make sure it's connected.\n\nIf an account you added earlier is missing, check it still appears in Connect Accounts; if not, add it again.\n\nRelated: [Cloud accounts](/faq/cloud-accounts/) · [Transfer to a paired device](/faq/data-transfers/transfer-to-a-paired-device)","answer_html":"

Storage Studio doesn't have any cloud accounts connected yet, and no paired device is online. The cloud picker only lists places you've already set up.

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To fix it, open the More menu → Connect Accounts…, add your account, then come back to New Transfer — the sheet refreshes the list each time it opens. For a device, open Bridge on it and make sure it's connected.

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If an account you added earlier is missing, check it still appears in Connect Accounts; if not, add it again.

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Related: Cloud accounts · Transfer to a paired device

","answer_text":"Storage Studio doesn't have any cloud accounts connected yet, and no paired device is online. The cloud picker only lists places you've already set up.\n\nTo fix it, open the More menu → Connect Accounts…, add your account, then come back to New Transfer — the sheet refreshes the list each time it opens. For a device, open Bridge on it and make sure it's connected.\n\nIf an account you added earlier is missing, check it still appears in Connect Accounts; if not, add it again.\n\nRelated: Cloud accounts · Transfer to a paired device","tags":["cloud picker","accounts","empty"],"related":[{"id":"data-transfers.transfer-to-a-paired-device","question":"Can I transfer files to or from another device paired with Bridge?","url":"/faq/data-transfers/transfer-to-a-paired-device"},{"id":"data-transfers.pick-a-folder-inside-a-cloud-account","question":"How do I pick a specific folder inside a cloud account as the source or destination?","url":"/faq/data-transfers/pick-a-folder-inside-a-cloud-account"}],"applies_to":"all","last_reviewed":"2026-10-01","title":"Why does the cloud picker say “No accounts or connected devices”? — Storage Studio FAQ","description":"No cloud account is connected yet and no paired device is online. Add an account under More → Connect Accounts…, or open Bridge on the device, then reopen New Transfer.","crumbs":[{"name":"Home","path":"/"},{"name":"FAQ","path":"/faq/"},{"name":"Data Transfers","path":"/faq/data-transfers/"},{"name":"Why does the cloud picker say “No accounts or connected devices”?","path":"/faq/data-transfers/no-accounts-in-the-cloud-picker"}],"jsonld":{"@context":"https://schema.org","@type":"FAQPage","url":"https://storagestudio.us/faq/data-transfers/no-accounts-in-the-cloud-picker","inLanguage":"en","dateModified":"2026-10-01","mainEntity":[{"@type":"Question","name":"Why does the cloud picker say “No accounts or connected devices”?","alternateName":["No accounts or connected devices","cloud button menu is empty","my Google Drive doesn't show in New Transfer","no cloud accounts listed in transfer","can't choose a cloud destination"],"acceptedAnswer":{"@type":"Answer","text":"Storage Studio doesn't have any cloud accounts connected yet, and no paired device is online. The cloud picker only lists places you've already set up.\n\nTo fix it, open the More menu → Connect Accounts…, add your account, then come back to New Transfer — the sheet refreshes the list each time it opens. For a device, open Bridge on it and make sure it's connected.\n\nIf an account you added earlier is missing, check it still appears in Connect Accounts; if not, add it again.\n\nRelated: Cloud accounts · Transfer to a paired device","url":"https://storagestudio.us/faq/data-transfers/no-accounts-in-the-cloud-picker"}}]},"fragment":"
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Data Transfers · Setting up a transfer

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Why does the cloud picker say “No accounts or connected devices”?

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Short answer: No cloud account is connected yet and no paired device is online. Add an account under More → Connect Accounts…, or open Bridge on the device, then reopen New Transfer.

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Storage Studio doesn't have any cloud accounts connected yet, and no paired device is online. The cloud picker only lists places you've already set up.

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To fix it, open the More menu → Connect Accounts…, add your account, then come back to New Transfer — the sheet refreshes the list each time it opens. For a device, open Bridge on it and make sure it's connected.

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If an account you added earlier is missing, check it still appears in Connect Accounts; if not, add it again.

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Related: Cloud accounts · Transfer to a paired device

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Last reviewed

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Related questions

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