{"id":"data-transfers.paired-device-isnt-reachable","url":"/faq/data-transfers/paired-device-isnt-reachable","category":{"id":"data-transfers","title":"Data Transfers"},"subcategory":{"id":"devices-and-plan-storage","title":"Paired devices and plan storage"},"question":"Why does New Transfer say my paired device “isn't reachable”?","alt_questions":["device isn't reachable open Bridge on that device","can't browse my other Mac","paired device not listed in transfers","Bridge device missing from cloud picker","connecting to device failed"],"short_answer":"The device couldn't be reached right now. Open Bridge on that device, make sure it's awake and on the same network, check it shows as connected, then choose Browse again.","answer_markdown":"Storage Studio couldn't open a link to that device just now. The message says to open Bridge on that device and make sure it's on the same network — that's the first thing to try.\n\nAlso check:\n\n1. The other device is awake and Bridge is running on it.\n2. Both devices are online.\n3. The device still shows as connected in Bridge on this Mac.\n\nThen choose **Browse** again. A device that's offline won't appear in the picker at all until it connects.\n\nRelated: [Transfer to a paired device](/faq/data-transfers/transfer-to-a-paired-device) · [Bridge devices](/faq/bridge-devices/)","answer_html":"

Storage Studio couldn't open a link to that device just now. The message says to open Bridge on that device and make sure it's on the same network — that's the first thing to try.

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Also check:

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  1. The other device is awake and Bridge is running on it.
  2. Both devices are online.
  3. The device still shows as connected in Bridge on this Mac.
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Then choose Browse again. A device that's offline won't appear in the picker at all until it connects.

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Related: Transfer to a paired device · Bridge devices

","answer_text":"Storage Studio couldn't open a link to that device just now. The message says to open Bridge on that device and make sure it's on the same network — that's the first thing to try.\n\nAlso check:\n\n1. The other device is awake and Bridge is running on it.\n2. Both devices are online.\n3. The device still shows as connected in Bridge on this Mac.\n\nThen choose Browse again. A device that's offline won't appear in the picker at all until it connects.\n\nRelated: Transfer to a paired device · Bridge devices","tags":["bridge","error message","devices"],"related":[{"id":"data-transfers.transfer-to-a-paired-device","question":"Can I transfer files to or from another device paired with Bridge?","url":"/faq/data-transfers/transfer-to-a-paired-device"}],"applies_to":"all","last_reviewed":"2026-10-01","title":"Why does New Transfer say my paired device “isn't reachable”? — Storage Studio FAQ","description":"The device couldn't be reached right now. Open Bridge on that device, make sure it's awake and on the same network, check it shows as connected, then choose Browse again.","crumbs":[{"name":"Home","path":"/"},{"name":"FAQ","path":"/faq/"},{"name":"Data Transfers","path":"/faq/data-transfers/"},{"name":"Why does New Transfer say my paired device “isn't reachable”?","path":"/faq/data-transfers/paired-device-isnt-reachable"}],"jsonld":{"@context":"https://schema.org","@type":"FAQPage","url":"https://storagestudio.us/faq/data-transfers/paired-device-isnt-reachable","inLanguage":"en","dateModified":"2026-10-01","mainEntity":[{"@type":"Question","name":"Why does New Transfer say my paired device “isn't reachable”?","alternateName":["device isn't reachable open Bridge on that device","can't browse my other Mac","paired device not listed in transfers","Bridge device missing from cloud picker","connecting to device failed"],"acceptedAnswer":{"@type":"Answer","text":"Storage Studio couldn't open a link to that device just now. The message says to open Bridge on that device and make sure it's on the same network — that's the first thing to try.\n\nAlso check:\n\n1. The other device is awake and Bridge is running on it.\n2. Both devices are online.\n3. The device still shows as connected in Bridge on this Mac.\n\nThen choose Browse again. A device that's offline won't appear in the picker at all until it connects.\n\nRelated: Transfer to a paired device · Bridge devices","url":"https://storagestudio.us/faq/data-transfers/paired-device-isnt-reachable"}}]},"fragment":"
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Data Transfers · Paired devices and plan storage

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Why does New Transfer say my paired device “isn't reachable”?

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Short answer: The device couldn't be reached right now. Open Bridge on that device, make sure it's awake and on the same network, check it shows as connected, then choose Browse again.

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Storage Studio couldn't open a link to that device just now. The message says to open Bridge on that device and make sure it's on the same network — that's the first thing to try.

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Also check:

\n
  1. The other device is awake and Bridge is running on it.
  2. Both devices are online.
  3. The device still shows as connected in Bridge on this Mac.
\n

Then choose Browse again. A device that's offline won't appear in the picker at all until it connects.

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Related: Transfer to a paired device · Bridge devices

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Last reviewed

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Related questions

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Also available as Markdown and JSON.

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"}