---
id: data-transfers.paired-device-isnt-reachable
url: https://storagestudio.us/faq/data-transfers/paired-device-isnt-reachable
category: "Data Transfers"
subcategory: "Paired devices and plan storage"
question: "Why does New Transfer say my paired device “isn't reachable”?"
alt_questions:
  - "device isn't reachable open Bridge on that device"
  - "can't browse my other Mac"
  - "paired device not listed in transfers"
  - "Bridge device missing from cloud picker"
  - "connecting to device failed"
short_answer: "The device couldn't be reached right now. Open Bridge on that device, make sure it's awake and on the same network, check it shows as connected, then choose Browse again."
tags: ["bridge", "error message", "devices"]
related: ["https://storagestudio.us/faq/data-transfers/transfer-to-a-paired-device"]
applies_to: "all"
last_reviewed: 2026-10-01
---

# Why does New Transfer say my paired device “isn't reachable”?

Storage Studio couldn't open a link to that device just now. The message says to open Bridge on that device and make sure it's on the same network — that's the first thing to try.

Also check:

1. The other device is awake and Bridge is running on it.
2. Both devices are online.
3. The device still shows as connected in Bridge on this Mac.

Then choose **Browse** again. A device that's offline won't appear in the picker at all until it connects.

Related: [Transfer to a paired device](https://storagestudio.us/faq/data-transfers/transfer-to-a-paired-device) · [Bridge devices](https://storagestudio.us/faq/bridge-devices/)