{"id":"data-transfers.start-transfer-button-is-greyed-out","url":"/faq/data-transfers/start-transfer-button-is-greyed-out","category":{"id":"data-transfers","title":"Data Transfers"},"subcategory":{"id":"problems","title":"Problems and messages"},"question":"Why is the Start Transfer button greyed out?","alt_questions":["can't click Start Transfer","Start Transfer disabled","New Transfer won't start","start button inactive transfer","why can't I start my transfer"],"short_answer":"It stays greyed out until both fields are filled in and, for a link, the link is a valid http:// or https:// address pointing at a file rather than a folder. A warning under the field says what's wrong.","answer_markdown":"**Start Transfer** stays greyed out until the transfer can run. Check that:\n\n- both **Source** (or **Link**) and **Destination** (or **Save to folder**) are filled in;\n- for **Download**, the link starts with http:// or https:// and points at a file, not a folder — a warning under the field tells you which;\n- a pasted link in another mode isn't one that ends at a folder.\n\nOnce both fields are valid, the button becomes active and Return starts it too.\n\nRelated: [“Points at a folder rather than a file”](/faq/data-transfers/link-points-at-a-folder-error) · [Start a new transfer](/faq/data-transfers/how-do-i-start-a-new-transfer)","answer_html":"

Start Transfer stays greyed out until the transfer can run. Check that:

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Once both fields are valid, the button becomes active and Return starts it too.

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Related: “Points at a folder rather than a file” · Start a new transfer

","answer_text":"Start Transfer stays greyed out until the transfer can run. Check that:\n\n- both Source (or Link) and Destination (or Save to folder) are filled in;\n- for Download, the link starts with http:// or https:// and points at a file, not a folder — a warning under the field tells you which;\n- a pasted link in another mode isn't one that ends at a folder.\n\nOnce both fields are valid, the button becomes active and Return starts it too.\n\nRelated: “Points at a folder rather than a file” · Start a new transfer","tags":["new transfer","button","troubleshooting"],"related":[{"id":"data-transfers.link-points-at-a-folder-error","question":"Why does New Transfer say my link “points at a folder rather than a file”?","url":"/faq/data-transfers/link-points-at-a-folder-error"},{"id":"data-transfers.how-do-i-start-a-new-transfer","question":"How do I start a new transfer?","url":"/faq/data-transfers/how-do-i-start-a-new-transfer"},{"id":"data-transfers.download-needs-a-web-link-message","question":"What does “Download needs a web link starting with http:// or https://” mean?","url":"/faq/data-transfers/download-needs-a-web-link-message"}],"applies_to":"all","last_reviewed":"2026-10-01","title":"Why is the Start Transfer button greyed out? — Storage Studio FAQ","description":"It stays greyed out until both fields are filled in and, for a link, the link is a valid http:// or https:// address pointing at a file rather than a folder. A warning under the field says what's wrong.","crumbs":[{"name":"Home","path":"/"},{"name":"FAQ","path":"/faq/"},{"name":"Data Transfers","path":"/faq/data-transfers/"},{"name":"Why is the Start Transfer button greyed out?","path":"/faq/data-transfers/start-transfer-button-is-greyed-out"}],"jsonld":{"@context":"https://schema.org","@type":"FAQPage","url":"https://storagestudio.us/faq/data-transfers/start-transfer-button-is-greyed-out","inLanguage":"en","dateModified":"2026-10-01","mainEntity":[{"@type":"Question","name":"Why is the Start Transfer button greyed out?","alternateName":["can't click Start Transfer","Start Transfer disabled","New Transfer won't start","start button inactive transfer","why can't I start my transfer"],"acceptedAnswer":{"@type":"Answer","text":"Start Transfer stays greyed out until the transfer can run. Check that:\n\n- both Source (or Link) and Destination (or Save to folder) are filled in;\n- for Download, the link starts with http:// or https:// and points at a file, not a folder — a warning under the field tells you which;\n- a pasted link in another mode isn't one that ends at a folder.\n\nOnce both fields are valid, the button becomes active and Return starts it too.\n\nRelated: “Points at a folder rather than a file” · Start a new transfer","url":"https://storagestudio.us/faq/data-transfers/start-transfer-button-is-greyed-out"}}]},"fragment":"
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Data Transfers · Problems and messages

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Why is the Start Transfer button greyed out?

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Short answer: It stays greyed out until both fields are filled in and, for a link, the link is a valid http:// or https:// address pointing at a file rather than a folder. A warning under the field says what's wrong.

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Start Transfer stays greyed out until the transfer can run. Check that:

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  • both Source (or Link) and Destination (or Save to folder) are filled in;
  • for Download, the link starts with http:// or https:// and points at a file, not a folder — a warning under the field tells you which;
  • a pasted link in another mode isn't one that ends at a folder.
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Once both fields are valid, the button becomes active and Return starts it too.

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Related: “Points at a folder rather than a file” · Start a new transfer

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Last reviewed

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Related questions

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