---
id: data-transfers.start-transfer-button-is-greyed-out
url: https://storagestudio.us/faq/data-transfers/start-transfer-button-is-greyed-out
category: "Data Transfers"
subcategory: "Problems and messages"
question: "Why is the Start Transfer button greyed out?"
alt_questions:
  - "can't click Start Transfer"
  - "Start Transfer disabled"
  - "New Transfer won't start"
  - "start button inactive transfer"
  - "why can't I start my transfer"
short_answer: "It stays greyed out until both fields are filled in and, for a link, the link is a valid http:// or https:// address pointing at a file rather than a folder. A warning under the field says what's wrong."
tags: ["new transfer", "button", "troubleshooting"]
related: ["https://storagestudio.us/faq/data-transfers/link-points-at-a-folder-error", "https://storagestudio.us/faq/data-transfers/how-do-i-start-a-new-transfer", "https://storagestudio.us/faq/data-transfers/download-needs-a-web-link-message"]
applies_to: "all"
last_reviewed: 2026-10-01
---

# Why is the Start Transfer button greyed out?

**Start Transfer** stays greyed out until the transfer can run. Check that:

- both **Source** (or **Link**) and **Destination** (or **Save to folder**) are filled in;
- for **Download**, the link starts with http:// or https:// and points at a file, not a folder — a warning under the field tells you which;
- a pasted link in another mode isn't one that ends at a folder.

Once both fields are valid, the button becomes active and Return starts it too.

Related: [“Points at a folder rather than a file”](https://storagestudio.us/faq/data-transfers/link-points-at-a-folder-error) · [Start a new transfer](https://storagestudio.us/faq/data-transfers/how-do-i-start-a-new-transfer)