---
id: delta-drive.my-delta-drive-sign-in-code-doesnt-work
url: https://storagestudio.us/faq/delta-drive/my-delta-drive-sign-in-code-doesnt-work
category: "Delta Drive, Delta Trust & My Drive"
subcategory: "Security, sign-in and privacy"
question: "My Delta Drive sign-in code doesn't work — what should I do?"
alt_questions:
  - "Delta Drive code expired"
  - "Didn't receive my Delta Drive code"
  - "Delta Drive says the code is wrong"
  - "Can't sign in to Delta Drive web"
  - "One-time code not working"
  - "The code you emailed me doesn't work"
short_answer: "Copy and paste the newest code rather than typing it — it's 12 characters and capitals matter. Each code works once for fifteen minutes. Use your licence email, check spam, and have your authenticator code ready if two-step sign-in is on."
tags: ["sign in", "code", "troubleshooting"]
related: ["https://storagestudio.us/faq/delta-drive/how-do-i-sign-in-to-delta-drive-in-a-browser", "https://storagestudio.us/faq/delta-drive/what-if-i-lose-the-phone-with-my-authenticator-app"]
applies_to: "all"
last_reviewed: 2026-10-29
---

# My Delta Drive sign-in code doesn't work — what should I do?

Copy the newest code from the email and paste it, or ask for a fresh one. The code is 12 characters — upper- and lower-case letters, numbers and symbols — and capitals matter, so typing it by hand is the most common reason it fails. Each code works only once and lasts fifteen minutes.

If it still fails:

- Make sure you're using the email address your Storage Studio licence was issued to.
- Use the newest email; earlier codes stop working.
- Spaces before or after the code don't matter, but every other character does.
- Check your spam or junk folder if no email arrives.
- If you've turned on two-step sign-in, you'll also need the code from your authenticator app (or one of your recovery codes).

Still stuck? [Contact support](https://storagestudio.us/manual/support).