{"id":"delta-drive.what-if-i-forget-my-delta-drive-folder-pin","url":"/faq/delta-drive/what-if-i-forget-my-delta-drive-folder-pin","category":{"id":"delta-drive","title":"Delta Drive, Delta Trust & My Drive"},"subcategory":{"id":"security-privacy","title":"Security, sign-in and privacy"},"question":"What if I forget the PIN for a locked Delta Drive folder?","alt_questions":["Forgot folder lock PIN","Reset Delta Drive folder PIN","Recover a locked folder","Forgot PIN Delta Drive","Can support unlock my folder?","What if I lose my folder PIN and my recovery kit?","I forgot the PIN for my locked folder"],"short_answer":"Choose Forgot PIN…, type your recovery kit's 24 words and paste an emailed code — the PIN is shown once. If you forget the PIN and lose your recovery kit, the folder can never be opened again; Storage Studio can't recover it.","answer_markdown":"Use **Forgot PIN…**: type the 24 words of your recovery kit and paste a code we email you, and your PIN is shown once. A folder locked without a recovery kit can't have its PIN recovered.\n\n**If you forget the PIN and lose your recovery kit, the folder can never be opened again — Storage Studio can't recover it for you.** Storage Studio never opens a locked folder, and our support team can't unlock one for you or for anyone else.\n\nSo keep your recovery kit somewhere safe and away from your Mac, and if you add a hint when locking, never put the PIN itself in it.\n\nSee [locking a folder](/faq/delta-drive/how-do-i-lock-a-folder-in-delta-drive) and [the recovery kit](/faq/delta-drive/what-is-the-delta-trust-recovery-kit).","answer_html":"

Use Forgot PIN…: type the 24 words of your recovery kit and paste a code we email you, and your PIN is shown once. A folder locked without a recovery kit can't have its PIN recovered.

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If you forget the PIN and lose your recovery kit, the folder can never be opened again — Storage Studio can't recover it for you. Storage Studio never opens a locked folder, and our support team can't unlock one for you or for anyone else.

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So keep your recovery kit somewhere safe and away from your Mac, and if you add a hint when locking, never put the PIN itself in it.

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See locking a folder and the recovery kit.

","answer_text":"Use Forgot PIN…: type the 24 words of your recovery kit and paste a code we email you, and your PIN is shown once. A folder locked without a recovery kit can't have its PIN recovered.\n\nIf you forget the PIN and lose your recovery kit, the folder can never be opened again — Storage Studio can't recover it for you. Storage Studio never opens a locked folder, and our support team can't unlock one for you or for anyone else.\n\nSo keep your recovery kit somewhere safe and away from your Mac, and if you add a hint when locking, never put the PIN itself in it.\n\nSee locking a folder and the recovery kit.","tags":["lock","pin","recovery kit"],"related":[{"id":"delta-drive.how-do-i-lock-a-folder-in-delta-drive","question":"How do I lock a folder in Delta Drive with a PIN?","url":"/faq/delta-drive/how-do-i-lock-a-folder-in-delta-drive"},{"id":"delta-drive.what-if-i-lose-my-delta-trust-recovery-kit","question":"What if I lose my Delta Trust recovery kit?","url":"/faq/delta-drive/what-if-i-lose-my-delta-trust-recovery-kit"}],"applies_to":"all","wiki":"/wiki/locking-a-folder","last_reviewed":"2026-10-29","title":"What if I forget the PIN for a locked Delta Drive folder? — Storage Studio FAQ","description":"Choose Forgot PIN…, type your recovery kit's 24 words and paste an emailed code — the PIN is shown once. If you forget the PIN and lose your recovery kit, the folder can never be opened again; Storage Studio can't recover it.","crumbs":[{"name":"Home","path":"/"},{"name":"FAQ","path":"/faq/"},{"name":"Delta Drive, Delta Trust & My Drive","path":"/faq/delta-drive/"},{"name":"What if I forget the PIN for a locked Delta Drive folder?","path":"/faq/delta-drive/what-if-i-forget-my-delta-drive-folder-pin"}],"jsonld":{"@context":"https://schema.org","@type":"FAQPage","url":"https://storagestudio.us/faq/delta-drive/what-if-i-forget-my-delta-drive-folder-pin","inLanguage":"en","dateModified":"2026-10-29","mainEntity":[{"@type":"Question","name":"What if I forget the PIN for a locked Delta Drive folder?","alternateName":["Forgot folder lock PIN","Reset Delta Drive folder PIN","Recover a locked folder","Forgot PIN Delta Drive","Can support unlock my folder?","What if I lose my folder PIN and my recovery kit?","I forgot the PIN for my locked folder"],"acceptedAnswer":{"@type":"Answer","text":"Use Forgot PIN…: type the 24 words of your recovery kit and paste a code we email you, and your PIN is shown once. A folder locked without a recovery kit can't have its PIN recovered.\n\nIf you forget the PIN and lose your recovery kit, the folder can never be opened again — Storage Studio can't recover it for you. Storage Studio never opens a locked folder, and our support team can't unlock one for you or for anyone else.\n\nSo keep your recovery kit somewhere safe and away from your Mac, and if you add a hint when locking, never put the PIN itself in it.\n\nSee locking a folder and the recovery kit.","url":"https://storagestudio.us/faq/delta-drive/what-if-i-forget-my-delta-drive-folder-pin"}}]},"fragment":"
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Delta Drive, Delta Trust & My Drive · Security, sign-in and privacy

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What if I forget the PIN for a locked Delta Drive folder?

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Short answer: Choose Forgot PIN…, type your recovery kit's 24 words and paste an emailed code — the PIN is shown once. If you forget the PIN and lose your recovery kit, the folder can never be opened again; Storage Studio can't recover it.

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Use Forgot PIN…: type the 24 words of your recovery kit and paste a code we email you, and your PIN is shown once. A folder locked without a recovery kit can't have its PIN recovered.

\n

If you forget the PIN and lose your recovery kit, the folder can never be opened again — Storage Studio can't recover it for you. Storage Studio never opens a locked folder, and our support team can't unlock one for you or for anyone else.

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So keep your recovery kit somewhere safe and away from your Mac, and if you add a hint when locking, never put the PIN itself in it.

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See locking a folder and the recovery kit.

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Read the full guide →

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Last reviewed

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Related questions

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