---
id: delta-drive.what-if-i-forget-my-delta-drive-folder-pin
url: https://storagestudio.us/faq/delta-drive/what-if-i-forget-my-delta-drive-folder-pin
category: "Delta Drive, Delta Trust & My Drive"
subcategory: "Security, sign-in and privacy"
question: "What if I forget the PIN for a locked Delta Drive folder?"
alt_questions:
  - "Forgot folder lock PIN"
  - "Reset Delta Drive folder PIN"
  - "Recover a locked folder"
  - "Forgot PIN Delta Drive"
  - "Can support unlock my folder?"
  - "What if I lose my folder PIN and my recovery kit?"
  - "I forgot the PIN for my locked folder"
short_answer: "Choose Forgot PIN…, type your recovery kit's 24 words and paste an emailed code — the PIN is shown once. If you forget the PIN and lose your recovery kit, the folder can never be opened again; Storage Studio can't recover it."
tags: ["lock", "pin", "recovery kit"]
related: ["https://storagestudio.us/faq/delta-drive/how-do-i-lock-a-folder-in-delta-drive", "https://storagestudio.us/faq/delta-drive/what-if-i-lose-my-delta-trust-recovery-kit"]
applies_to: "all"
wiki: https://storagestudio.us/wiki/locking-a-folder
last_reviewed: 2026-10-29
---

# What if I forget the PIN for a locked Delta Drive folder?

Use **Forgot PIN…**: type the 24 words of your recovery kit and paste a code we email you, and your PIN is shown once. A folder locked without a recovery kit can't have its PIN recovered.

**If you forget the PIN and lose your recovery kit, the folder can never be opened again — Storage Studio can't recover it for you.** Storage Studio never opens a locked folder, and our support team can't unlock one for you or for anyone else.

So keep your recovery kit somewhere safe and away from your Mac, and if you add a hint when locking, never put the PIN itself in it.

See [locking a folder](https://storagestudio.us/faq/delta-drive/how-do-i-lock-a-folder-in-delta-drive) and [the recovery kit](https://storagestudio.us/faq/delta-drive/what-is-the-delta-trust-recovery-kit).