{"id":"delta-drive.what-if-i-lose-the-phone-with-my-authenticator-app","url":"/faq/delta-drive/what-if-i-lose-the-phone-with-my-authenticator-app","category":{"id":"delta-drive","title":"Delta Drive, Delta Trust & My Drive"},"subcategory":{"id":"security-privacy","title":"Security, sign-in and privacy"},"question":"What if I lose the phone with my Delta Drive authenticator app?","alt_questions":["Lost phone two-step sign-in Delta Drive","Use a recovery code for Delta Drive","Can't get my authenticator code","Delta Drive recovery codes","Show my recovery codes again"],"short_answer":"Sign in with one of the recovery codes you saved when you set up two-step sign-in — each works once. They can't be shown again, so when you're low, turn two-step off and on to get a fresh set.","answer_markdown":"Use one of the **recovery codes** you were shown when you turned two-step sign-in on. Each one works once, in place of the authenticator code.\n\nWe can't show those codes again — we keep only a fingerprint of them, so it isn't something we're able to do rather than something we decline to do. The Security screen tells you how many recovery codes you have left; when you're down to the last couple, turn two-step sign-in off and on again to get a fresh set.\n\nSee [turning it off](/faq/delta-drive/how-do-i-turn-off-two-step-sign-in).","answer_html":"

Use one of the recovery codes you were shown when you turned two-step sign-in on. Each one works once, in place of the authenticator code.

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We can't show those codes again — we keep only a fingerprint of them, so it isn't something we're able to do rather than something we decline to do. The Security screen tells you how many recovery codes you have left; when you're down to the last couple, turn two-step sign-in off and on again to get a fresh set.

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See turning it off.

","answer_text":"Use one of the recovery codes you were shown when you turned two-step sign-in on. Each one works once, in place of the authenticator code.\n\nWe can't show those codes again — we keep only a fingerprint of them, so it isn't something we're able to do rather than something we decline to do. The Security screen tells you how many recovery codes you have left; when you're down to the last couple, turn two-step sign-in off and on again to get a fresh set.\n\nSee turning it off.","tags":["recovery codes","two-step sign-in","lost phone"],"related":[{"id":"delta-drive.how-do-i-turn-on-two-step-sign-in-for-delta-drive","question":"How do I turn on two-step sign-in for Delta Drive?","url":"/faq/delta-drive/how-do-i-turn-on-two-step-sign-in-for-delta-drive"},{"id":"delta-drive.how-do-i-turn-off-two-step-sign-in","question":"How do I disable two-step sign-in for Delta Drive?","url":"/faq/delta-drive/how-do-i-turn-off-two-step-sign-in"}],"applies_to":"all","last_reviewed":"2026-10-01","title":"What if I lose the phone with my Delta Drive authenticator app? — Storage Studio FAQ","description":"Sign in with one of the recovery codes you saved when you set up two-step sign-in — each works once. They can't be shown again, so when you're low, turn two-step off and on to get a fresh set.","crumbs":[{"name":"Home","path":"/"},{"name":"FAQ","path":"/faq/"},{"name":"Delta Drive, Delta Trust & My Drive","path":"/faq/delta-drive/"},{"name":"What if I lose the phone with my Delta Drive authenticator app?","path":"/faq/delta-drive/what-if-i-lose-the-phone-with-my-authenticator-app"}],"jsonld":{"@context":"https://schema.org","@type":"FAQPage","url":"https://storagestudio.us/faq/delta-drive/what-if-i-lose-the-phone-with-my-authenticator-app","inLanguage":"en","dateModified":"2026-10-01","mainEntity":[{"@type":"Question","name":"What if I lose the phone with my Delta Drive authenticator app?","alternateName":["Lost phone two-step sign-in Delta Drive","Use a recovery code for Delta Drive","Can't get my authenticator code","Delta Drive recovery codes","Show my recovery codes again"],"acceptedAnswer":{"@type":"Answer","text":"Use one of the recovery codes you were shown when you turned two-step sign-in on. Each one works once, in place of the authenticator code.\n\nWe can't show those codes again — we keep only a fingerprint of them, so it isn't something we're able to do rather than something we decline to do. The Security screen tells you how many recovery codes you have left; when you're down to the last couple, turn two-step sign-in off and on again to get a fresh set.\n\nSee turning it off.","url":"https://storagestudio.us/faq/delta-drive/what-if-i-lose-the-phone-with-my-authenticator-app"}}]},"fragment":"
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Delta Drive, Delta Trust & My Drive · Security, sign-in and privacy

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What if I lose the phone with my Delta Drive authenticator app?

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Short answer: Sign in with one of the recovery codes you saved when you set up two-step sign-in — each works once. They can't be shown again, so when you're low, turn two-step off and on to get a fresh set.

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Use one of the recovery codes you were shown when you turned two-step sign-in on. Each one works once, in place of the authenticator code.

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We can't show those codes again — we keep only a fingerprint of them, so it isn't something we're able to do rather than something we decline to do. The Security screen tells you how many recovery codes you have left; when you're down to the last couple, turn two-step sign-in off and on again to get a fresh set.

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See turning it off.

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Last reviewed

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Related questions

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