---
id: delta-drive.who-can-open-a-locked-delta-drive-folder
url: https://storagestudio.us/faq/delta-drive/who-can-open-a-locked-delta-drive-folder
category: "Delta Drive, Delta Trust & My Drive"
subcategory: "Security, sign-in and privacy"
question: "Who can open a locked folder in Delta Drive — can support unlock it?"
alt_questions:
  - "Can your support team unlock my locked folder?"
  - "Can Storage Studio open my locked folder?"
  - "Is a locked folder the same as the Locked checkbox in Finder?"
  - "Finder Locked vs Delta Drive folder lock"
  - "Can someone with my Mac open my locked folder?"
short_answer: "Only someone with both your PIN and your email. Storage Studio never opens a locked folder, and our support team can't unlock one for anyone. Finder's Locked checkbox is different: it only stops accidental changes and doesn't keep anyone out."
tags: ["delta drive", "lock", "pin", "privacy"]
related: ["https://storagestudio.us/faq/delta-drive/how-do-i-lock-a-folder-in-delta-drive", "https://storagestudio.us/faq/delta-drive/what-if-i-forget-my-delta-drive-folder-pin"]
applies_to: "all"
wiki: https://storagestudio.us/wiki/locking-a-folder
last_reviewed: 2026-10-29
---

# Who can open a locked folder in Delta Drive — can support unlock it?

Only someone with both your PIN and your email. Someone holding your files, your Mac or your email alone can't open a locked folder. Storage Studio never opens a locked folder, and our support team can't unlock one for you or for anyone else — so keep your PIN and your recovery kit safe.

- **Opening it** takes your 6-digit PIN and a one-time code we email you, in the Delta Drive window on your Mac.
- **In a browser or in Finder** a locked folder can't be opened. On the website it shows as *Locked — open it in Storage Studio on your Mac*.
- **If you forget the PIN**, **Forgot PIN…** uses the 24 words of your recovery kit. If you forget the PIN and lose your recovery kit, the folder can never be opened again — Storage Studio can't recover it for you.

### Not the same as Finder's Locked checkbox

Finder's own **Locked** checkbox (in **Get Info**) is something different: it only stops a file being changed or deleted by accident, and anyone using your Mac can untick it. It doesn't keep anyone out. A locked Delta Drive folder does.

See [locking a folder](https://storagestudio.us/faq/delta-drive/how-do-i-lock-a-folder-in-delta-drive).