{"id":"duplicates.why-did-the-cloud-duplicate-scan-fail","url":"/faq/duplicates/why-did-the-cloud-duplicate-scan-fail","category":{"id":"duplicates","title":"Duplicate files"},"subcategory":{"id":"troubleshooting","title":"Duplicate messages and problems"},"question":"Why couldn't Storage Studio check my cloud account for duplicates?","alt_questions":["Couldn't check for duplicates","The provider is rate-limiting us. Try again later.","The provider's request quota is exhausted","The connection dropped while listing files","We couldn't read this account's file list","Cloud duplicate scan error"],"short_answer":"The message gives the reason: the provider is rate-limiting or its request quota is used up (try later), the connection dropped (check your internet and rescan), the account needs reconnecting, or the file list couldn't be read. A failed check never changes your files.","answer_markdown":"When a cloud check can't finish, the account shows *\"Couldn't check … for duplicates\"* followed by the reason:\n\n- *\"The provider is rate-limiting us. Try again later.\"* — the service is asking apps to slow down; wait a while and scan again.\n- *\"The provider's request quota is exhausted. Try again later.\"* — the account has hit the service's request limit for now; try later.\n- *\"The connection dropped while listing files.\"* — check your internet connection, then scan again.\n- *\"This account needs to be reconnected.\"* — sign in again in Remotes & Accounts.\n- *\"We couldn't read this account's file list.\"* — try **Scan now** again; if it keeps happening, reconnect the account.\n\nA failed check never changes anything in your account.","answer_html":"

When a cloud check can't finish, the account shows "Couldn't check … for duplicates" followed by the reason:

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A failed check never changes anything in your account.

","answer_text":"When a cloud check can't finish, the account shows \"Couldn't check … for duplicates\" followed by the reason:\n\n- \"The provider is rate-limiting us. Try again later.\" — the service is asking apps to slow down; wait a while and scan again.\n- \"The provider's request quota is exhausted. Try again later.\" — the account has hit the service's request limit for now; try later.\n- \"The connection dropped while listing files.\" — check your internet connection, then scan again.\n- \"This account needs to be reconnected.\" — sign in again in Remotes & Accounts.\n- \"We couldn't read this account's file list.\" — try Scan now again; if it keeps happening, reconnect the account.\n\nA failed check never changes anything in your account.","tags":["duplicates","cloud","error message","troubleshooting"],"related":[{"id":"duplicates.why-does-it-say-this-account-needs-to-be-reconnected","question":"Why does the duplicate scan say \"This account needs to be reconnected\"?","url":"/faq/duplicates/why-does-it-say-this-account-needs-to-be-reconnected"},{"id":"duplicates.why-is-my-cloud-duplicate-scan-taking-so-long","question":"Why is my cloud duplicate scan taking so long?","url":"/faq/duplicates/why-is-my-cloud-duplicate-scan-taking-so-long"}],"applies_to":"all","last_reviewed":"2026-10-01","title":"Why couldn't Storage Studio check my cloud account for duplicates? — Storage Studio FAQ","description":"The message gives the reason: the provider is rate-limiting or its request quota is used up (try later), the connection dropped (check your internet and rescan), the account needs reconnecting, or the file list couldn't be read. A failed check never changes your files.","crumbs":[{"name":"Home","path":"/"},{"name":"FAQ","path":"/faq/"},{"name":"Duplicate files","path":"/faq/duplicates/"},{"name":"Why couldn't Storage Studio check my cloud account for duplicates?","path":"/faq/duplicates/why-did-the-cloud-duplicate-scan-fail"}],"jsonld":{"@context":"https://schema.org","@type":"FAQPage","url":"https://storagestudio.us/faq/duplicates/why-did-the-cloud-duplicate-scan-fail","inLanguage":"en","dateModified":"2026-10-01","mainEntity":[{"@type":"Question","name":"Why couldn't Storage Studio check my cloud account for duplicates?","alternateName":["Couldn't check for duplicates","The provider is rate-limiting us. Try again later.","The provider's request quota is exhausted","The connection dropped while listing files","We couldn't read this account's file list","Cloud duplicate scan error"],"acceptedAnswer":{"@type":"Answer","text":"When a cloud check can't finish, the account shows \"Couldn't check … for duplicates\" followed by the reason:\n\n- \"The provider is rate-limiting us. Try again later.\" — the service is asking apps to slow down; wait a while and scan again.\n- \"The provider's request quota is exhausted. Try again later.\" — the account has hit the service's request limit for now; try later.\n- \"The connection dropped while listing files.\" — check your internet connection, then scan again.\n- \"This account needs to be reconnected.\" — sign in again in Remotes & Accounts.\n- \"We couldn't read this account's file list.\" — try Scan now again; if it keeps happening, reconnect the account.\n\nA failed check never changes anything in your account.","url":"https://storagestudio.us/faq/duplicates/why-did-the-cloud-duplicate-scan-fail"}}]},"fragment":"
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Duplicate files · Duplicate messages and problems

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Why couldn't Storage Studio check my cloud account for duplicates?

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Short answer: The message gives the reason: the provider is rate-limiting or its request quota is used up (try later), the connection dropped (check your internet and rescan), the account needs reconnecting, or the file list couldn't be read. A failed check never changes your files.

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When a cloud check can't finish, the account shows "Couldn't check … for duplicates" followed by the reason:

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  • "The provider is rate-limiting us. Try again later." — the service is asking apps to slow down; wait a while and scan again.
  • "The provider's request quota is exhausted. Try again later." — the account has hit the service's request limit for now; try later.
  • "The connection dropped while listing files." — check your internet connection, then scan again.
  • "This account needs to be reconnected." — sign in again in Remotes & Accounts.
  • "We couldn't read this account's file list." — try Scan now again; if it keeps happening, reconnect the account.
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A failed check never changes anything in your account.

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