---
id: duplicates.why-did-the-cloud-duplicate-scan-fail
url: https://storagestudio.us/faq/duplicates/why-did-the-cloud-duplicate-scan-fail
category: "Duplicate files"
subcategory: "Duplicate messages and problems"
question: "Why couldn't Storage Studio check my cloud account for duplicates?"
alt_questions:
  - "Couldn't check for duplicates"
  - "The provider is rate-limiting us. Try again later."
  - "The provider's request quota is exhausted"
  - "The connection dropped while listing files"
  - "We couldn't read this account's file list"
  - "Cloud duplicate scan error"
short_answer: "The message gives the reason: the provider is rate-limiting or its request quota is used up (try later), the connection dropped (check your internet and rescan), the account needs reconnecting, or the file list couldn't be read. A failed check never changes your files."
tags: ["duplicates", "cloud", "error message", "troubleshooting"]
related: ["https://storagestudio.us/faq/duplicates/why-does-it-say-this-account-needs-to-be-reconnected", "https://storagestudio.us/faq/duplicates/why-is-my-cloud-duplicate-scan-taking-so-long"]
applies_to: "all"
last_reviewed: 2026-10-01
---

# Why couldn't Storage Studio check my cloud account for duplicates?

When a cloud check can't finish, the account shows *"Couldn't check … for duplicates"* followed by the reason:

- *"The provider is rate-limiting us. Try again later."* — the service is asking apps to slow down; wait a while and scan again.
- *"The provider's request quota is exhausted. Try again later."* — the account has hit the service's request limit for now; try later.
- *"The connection dropped while listing files."* — check your internet connection, then scan again.
- *"This account needs to be reconnected."* — sign in again in Remotes & Accounts.
- *"We couldn't read this account's file list."* — try **Scan now** again; if it keeps happening, reconnect the account.

A failed check never changes anything in your account.