{"id":"duplicates.why-does-it-say-this-account-needs-to-be-reconnected","url":"/faq/duplicates/why-does-it-say-this-account-needs-to-be-reconnected","category":{"id":"duplicates","title":"Duplicate files"},"subcategory":{"id":"troubleshooting","title":"Duplicate messages and problems"},"question":"Why does the duplicate scan say \"This account needs to be reconnected\"?","alt_questions":["Couldn't check for duplicates. This account needs to be reconnected.","Duplicate scan cloud sign-in expired","Cloud duplicates reconnect account","Google Drive duplicate scan says reconnect"],"short_answer":"The cloud service stopped accepting Storage Studio's sign-in for that account — the access expired, the password changed or access was removed. Your files are fine. Sign in to the account again in Remotes & Accounts, then click Scan now.","answer_markdown":"It means the cloud service no longer accepts the sign-in Storage Studio has for that account — usually because the access expired, the password changed, or access was removed from the service's security settings. Your files are fine; Storage Studio just can't read the file list.\n\nTo fix it, open **Remotes & Accounts**, sign in to that account again, then go back to the Duplicates window and click **Scan now**. See [cloud accounts](/faq/cloud-accounts/) for help with signing in.","answer_html":"

It means the cloud service no longer accepts the sign-in Storage Studio has for that account — usually because the access expired, the password changed, or access was removed from the service's security settings. Your files are fine; Storage Studio just can't read the file list.

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To fix it, open Remotes & Accounts, sign in to that account again, then go back to the Duplicates window and click Scan now. See cloud accounts for help with signing in.

","answer_text":"It means the cloud service no longer accepts the sign-in Storage Studio has for that account — usually because the access expired, the password changed, or access was removed from the service's security settings. Your files are fine; Storage Studio just can't read the file list.\n\nTo fix it, open Remotes & Accounts, sign in to that account again, then go back to the Duplicates window and click Scan now. See cloud accounts for help with signing in.","tags":["duplicates","cloud","error message","sign in"],"related":[{"id":"duplicates.why-did-the-cloud-duplicate-scan-fail","question":"Why couldn't Storage Studio check my cloud account for duplicates?","url":"/faq/duplicates/why-did-the-cloud-duplicate-scan-fail"},{"id":"duplicates.can-storage-studio-find-duplicates-in-my-cloud-accounts","question":"Can Storage Studio find duplicates in my cloud accounts?","url":"/faq/duplicates/can-storage-studio-find-duplicates-in-my-cloud-accounts"}],"applies_to":"all","last_reviewed":"2026-10-01","title":"Why does the duplicate scan say \"This account needs to be reconnected\"? — Storage Studio FAQ","description":"The cloud service stopped accepting Storage Studio's sign-in for that account — the access expired, the password changed or access was removed. Your files are fine. Sign in to the account again in Remotes & Accounts, then click Scan now.","crumbs":[{"name":"Home","path":"/"},{"name":"FAQ","path":"/faq/"},{"name":"Duplicate files","path":"/faq/duplicates/"},{"name":"Why does the duplicate scan say \"This account needs to be reconnected\"?","path":"/faq/duplicates/why-does-it-say-this-account-needs-to-be-reconnected"}],"jsonld":{"@context":"https://schema.org","@type":"FAQPage","url":"https://storagestudio.us/faq/duplicates/why-does-it-say-this-account-needs-to-be-reconnected","inLanguage":"en","dateModified":"2026-10-01","mainEntity":[{"@type":"Question","name":"Why does the duplicate scan say \"This account needs to be reconnected\"?","alternateName":["Couldn't check for duplicates. This account needs to be reconnected.","Duplicate scan cloud sign-in expired","Cloud duplicates reconnect account","Google Drive duplicate scan says reconnect"],"acceptedAnswer":{"@type":"Answer","text":"It means the cloud service no longer accepts the sign-in Storage Studio has for that account — usually because the access expired, the password changed, or access was removed from the service's security settings. Your files are fine; Storage Studio just can't read the file list.\n\nTo fix it, open Remotes & Accounts, sign in to that account again, then go back to the Duplicates window and click Scan now. See cloud accounts for help with signing in.","url":"https://storagestudio.us/faq/duplicates/why-does-it-say-this-account-needs-to-be-reconnected"}}]},"fragment":"
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Duplicate files · Duplicate messages and problems

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Why does the duplicate scan say "This account needs to be reconnected"?

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Short answer: The cloud service stopped accepting Storage Studio's sign-in for that account — the access expired, the password changed or access was removed. Your files are fine. Sign in to the account again in Remotes & Accounts, then click Scan now.

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It means the cloud service no longer accepts the sign-in Storage Studio has for that account — usually because the access expired, the password changed, or access was removed from the service's security settings. Your files are fine; Storage Studio just can't read the file list.

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To fix it, open Remotes & Accounts, sign in to that account again, then go back to the Duplicates window and click Scan now. See cloud accounts for help with signing in.

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