---
id: duplicates.why-does-it-say-this-account-needs-to-be-reconnected
url: https://storagestudio.us/faq/duplicates/why-does-it-say-this-account-needs-to-be-reconnected
category: "Duplicate files"
subcategory: "Duplicate messages and problems"
question: "Why does the duplicate scan say \"This account needs to be reconnected\"?"
alt_questions:
  - "Couldn't check for duplicates. This account needs to be reconnected."
  - "Duplicate scan cloud sign-in expired"
  - "Cloud duplicates reconnect account"
  - "Google Drive duplicate scan says reconnect"
short_answer: "The cloud service stopped accepting Storage Studio's sign-in for that account — the access expired, the password changed or access was removed. Your files are fine. Sign in to the account again in Remotes & Accounts, then click Scan now."
tags: ["duplicates", "cloud", "error message", "sign in"]
related: ["https://storagestudio.us/faq/duplicates/why-did-the-cloud-duplicate-scan-fail", "https://storagestudio.us/faq/duplicates/can-storage-studio-find-duplicates-in-my-cloud-accounts"]
applies_to: "all"
last_reviewed: 2026-10-01
---

# Why does the duplicate scan say "This account needs to be reconnected"?

It means the cloud service no longer accepts the sign-in Storage Studio has for that account — usually because the access expired, the password changed, or access was removed from the service's security settings. Your files are fine; Storage Studio just can't read the file list.

To fix it, open **Remotes & Accounts**, sign in to that account again, then go back to the Duplicates window and click **Scan now**. See [cloud accounts](https://storagestudio.us/faq/cloud-accounts/) for help with signing in.