{"id":"duplicates.why-dont-my-cloud-accounts-appear-in-duplicates","url":"/faq/duplicates/why-dont-my-cloud-accounts-appear-in-duplicates","category":{"id":"duplicates","title":"Duplicate files"},"subcategory":{"id":"troubleshooting","title":"Duplicate messages and problems"},"question":"Why don't my cloud accounts appear in the Duplicates window?","alt_questions":["No Cloud & remote section in Duplicates","My Google Drive isn't listed in Duplicates","Finding your accounts… in Duplicates","How do I add a cloud account to Duplicates?"],"short_answer":"Cloud & remote lists the accounts you've connected in Storage Studio. Connect the account in Remotes & Accounts and it appears in the Duplicates sidebar automatically; you may briefly see \"Finding your accounts…\" while the list loads.","answer_markdown":"The **Cloud & remote** section lists the cloud accounts you've connected in Storage Studio. If it's missing or an account isn't there, connect the account first in **Remotes & Accounts** — it then appears in the Duplicates sidebar automatically, even if you connect it while the app is running.\n\nRight after opening the window you may briefly see *\"Finding your accounts…\"* while the list loads. Storage Studio's own storage isn't listed here — the section is for the accounts you've connected yourself. See [cloud accounts](/faq/cloud-accounts/).","answer_html":"

The Cloud & remote section lists the cloud accounts you've connected in Storage Studio. If it's missing or an account isn't there, connect the account first in Remotes & Accounts — it then appears in the Duplicates sidebar automatically, even if you connect it while the app is running.

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Right after opening the window you may briefly see "Finding your accounts…" while the list loads. Storage Studio's own storage isn't listed here — the section is for the accounts you've connected yourself. See cloud accounts.

","answer_text":"The Cloud & remote section lists the cloud accounts you've connected in Storage Studio. If it's missing or an account isn't there, connect the account first in Remotes & Accounts — it then appears in the Duplicates sidebar automatically, even if you connect it while the app is running.\n\nRight after opening the window you may briefly see \"Finding your accounts…\" while the list loads. Storage Studio's own storage isn't listed here — the section is for the accounts you've connected yourself. See cloud accounts.","tags":["duplicates","cloud","troubleshooting"],"related":[{"id":"duplicates.can-storage-studio-find-duplicates-in-my-cloud-accounts","question":"Can Storage Studio find duplicates in my cloud accounts?","url":"/faq/duplicates/can-storage-studio-find-duplicates-in-my-cloud-accounts"}],"applies_to":"all","last_reviewed":"2026-10-01","title":"Why don't my cloud accounts appear in the Duplicates window? — Storage Studio FAQ","description":"Cloud & remote lists the accounts you've connected in Storage Studio. Connect the account in Remotes & Accounts and it appears in the Duplicates sidebar automatically; you may briefly see \"Finding your accounts…\" while the list loads.","crumbs":[{"name":"Home","path":"/"},{"name":"FAQ","path":"/faq/"},{"name":"Duplicate files","path":"/faq/duplicates/"},{"name":"Why don't my cloud accounts appear in the Duplicates window?","path":"/faq/duplicates/why-dont-my-cloud-accounts-appear-in-duplicates"}],"jsonld":{"@context":"https://schema.org","@type":"FAQPage","url":"https://storagestudio.us/faq/duplicates/why-dont-my-cloud-accounts-appear-in-duplicates","inLanguage":"en","dateModified":"2026-10-01","mainEntity":[{"@type":"Question","name":"Why don't my cloud accounts appear in the Duplicates window?","alternateName":["No Cloud & remote section in Duplicates","My Google Drive isn't listed in Duplicates","Finding your accounts… in Duplicates","How do I add a cloud account to Duplicates?"],"acceptedAnswer":{"@type":"Answer","text":"The Cloud & remote section lists the cloud accounts you've connected in Storage Studio. If it's missing or an account isn't there, connect the account first in Remotes & Accounts — it then appears in the Duplicates sidebar automatically, even if you connect it while the app is running.\n\nRight after opening the window you may briefly see \"Finding your accounts…\" while the list loads. Storage Studio's own storage isn't listed here — the section is for the accounts you've connected yourself. See cloud accounts.","url":"https://storagestudio.us/faq/duplicates/why-dont-my-cloud-accounts-appear-in-duplicates"}}]},"fragment":"
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Duplicate files · Duplicate messages and problems

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Why don't my cloud accounts appear in the Duplicates window?

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Short answer: Cloud & remote lists the accounts you've connected in Storage Studio. Connect the account in Remotes & Accounts and it appears in the Duplicates sidebar automatically; you may briefly see "Finding your accounts…" while the list loads.

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The Cloud & remote section lists the cloud accounts you've connected in Storage Studio. If it's missing or an account isn't there, connect the account first in Remotes & Accounts — it then appears in the Duplicates sidebar automatically, even if you connect it while the app is running.

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Right after opening the window you may briefly see "Finding your accounts…" while the list loads. Storage Studio's own storage isn't listed here — the section is for the accounts you've connected yourself. See cloud accounts.

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