---
id: getting-started.contact-support-when-app-wont-open
url: https://storagestudio.us/faq/getting-started/contact-support-when-app-wont-open
category: "Getting started"
subcategory: "Help, tips and support"
question: "How do I get help if Storage Studio won't open?"
alt_questions:
  - "Storage Studio crashes on launch, how to get support"
  - "Can't open Storage Studio to contact support"
  - "Storage Studio support email"
  - "Help outside the app"
short_answer: "Use the Storage Studio website, storagestudio.us, or email the support address listed there, including your Mac model, macOS and app version and what you see. Re-downloading the app fixes most launch problems."
tags: ["support", "launch", "troubleshooting"]
related: ["https://storagestudio.us/faq/getting-started/how-do-i-contact-support", "https://storagestudio.us/faq/getting-started/macos-says-storage-studio-cant-be-opened"]
applies_to: "all"
last_reviewed: 2026-10-01
---

# How do I get help if Storage Studio won't open?

If you can't reach the in-app Contact Support form, get help from the Storage Studio website, storagestudio.us, or email the support address shown there (it's the same address shown in the About Storage Studio window).

It helps to include:

- your Mac model and macOS version,
- the Storage Studio version you installed,
- what you see when you try to open it.

In the meantime, if macOS says the app *can't be opened*, download it again from storagestudio.us — that fixes most launch problems.