{"id":"getting-started.how-do-i-contact-support","url":"/faq/getting-started/how-do-i-contact-support","category":{"id":"getting-started","title":"Getting started"},"subcategory":{"id":"help-support","title":"Help, tips and support"},"question":"How do I contact Storage Studio support?","alt_questions":["How do I talk to a person about Storage Studio?","Storage Studio help desk","Contact Support menu","Report a problem to Storage Studio","Get help from a real person with Storage Studio","Email the Storage Studio support team"],"short_answer":"Ask Tuhi to \"contact support\", or choose More (•••) → Contact Support…. A pre-filled, editable ticket form opens and nothing is sent until you tap Send; follow replies in My Support.","answer_markdown":"You can reach the support team without leaving the app, in two ways:\n\n- **Ask Tuhi** — type *contact support*, *open a ticket* or *I want to talk to a human* and Tuhi opens a message for you.\n- **Use the menu** — **More (•••) → Contact Support…** in the Help & Support section.\n\nA ticket form opens, pre-filled and fully editable, with optional toggles to include your app version, macOS version and a redacted diagnostics summary. Nothing is sent until you tap **Send**. Replies arrive as a notification and by email, and you can follow everything in **My Support**. See the [support guide](/manual/support).","answer_html":"

You can reach the support team without leaving the app, in two ways:

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A ticket form opens, pre-filled and fully editable, with optional toggles to include your app version, macOS version and a redacted diagnostics summary. Nothing is sent until you tap Send. Replies arrive as a notification and by email, and you can follow everything in My Support. See the support guide.

","answer_text":"You can reach the support team without leaving the app, in two ways:\n\n- Ask Tuhi — type contact support, open a ticket or I want to talk to a human and Tuhi opens a message for you.\n- Use the menu — More (•••) → Contact Support… in the Help & Support section.\n\nA ticket form opens, pre-filled and fully editable, with optional toggles to include your app version, macOS version and a redacted diagnostics summary. Nothing is sent until you tap Send. Replies arrive as a notification and by email, and you can follow everything in My Support. See the support guide.","tags":["support","contact","help"],"related":[{"id":"getting-started.how-is-share-your-experience-different-from-support","question":"How do I send feedback or a feature suggestion for Storage Studio?","url":"/faq/getting-started/how-is-share-your-experience-different-from-support"}],"applies_to":"all","last_reviewed":"2026-10-01","title":"How do I contact Storage Studio support? — Storage Studio FAQ","description":"Ask Tuhi to \"contact support\", or choose More (•••) → Contact Support…. A pre-filled, editable ticket form opens and nothing is sent until you tap Send; follow replies in My Support.","crumbs":[{"name":"Home","path":"/"},{"name":"FAQ","path":"/faq/"},{"name":"Getting started","path":"/faq/getting-started/"},{"name":"How do I contact Storage Studio support?","path":"/faq/getting-started/how-do-i-contact-support"}],"jsonld":{"@context":"https://schema.org","@type":"FAQPage","url":"https://storagestudio.us/faq/getting-started/how-do-i-contact-support","inLanguage":"en","dateModified":"2026-10-01","mainEntity":[{"@type":"Question","name":"How do I contact Storage Studio support?","alternateName":["How do I talk to a person about Storage Studio?","Storage Studio help desk","Contact Support menu","Report a problem to Storage Studio","Get help from a real person with Storage Studio","Email the Storage Studio support team"],"acceptedAnswer":{"@type":"Answer","text":"You can reach the support team without leaving the app, in two ways:\n\n- Ask Tuhi — type contact support, open a ticket or I want to talk to a human and Tuhi opens a message for you.\n- Use the menu — More (•••) → Contact Support… in the Help & Support section.\n\nA ticket form opens, pre-filled and fully editable, with optional toggles to include your app version, macOS version and a redacted diagnostics summary. Nothing is sent until you tap Send. Replies arrive as a notification and by email, and you can follow everything in My Support. See the support guide.","url":"https://storagestudio.us/faq/getting-started/how-do-i-contact-support"}}]},"fragment":"
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Getting started · Help, tips and support

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How do I contact Storage Studio support?

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Short answer: Ask Tuhi to "contact support", or choose More (•••) → Contact Support…. A pre-filled, editable ticket form opens and nothing is sent until you tap Send; follow replies in My Support.

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You can reach the support team without leaving the app, in two ways:

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  • Ask Tuhi — type contact support, open a ticket or I want to talk to a human and Tuhi opens a message for you.
  • Use the menu — More (•••) → Contact Support… in the Help & Support section.
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A ticket form opens, pre-filled and fully editable, with optional toggles to include your app version, macOS version and a redacted diagnostics summary. Nothing is sent until you tap Send. Replies arrive as a notification and by email, and you can follow everything in My Support. See the support guide.

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