---
id: getting-started.trial-verification-code-not-arriving
url: https://storagestudio.us/faq/getting-started/trial-verification-code-not-arriving
category: "Getting started"
subcategory: "First launch and Full Disk Access"
question: "What should I do if my trial verification code doesn't arrive?"
alt_questions:
  - "Storage Studio verification code not received"
  - "Didn't get the one-time code email"
  - "Storage Studio email code missing"
  - "Where is my Storage Studio verification email?"
  - "Verification code went to spam"
short_answer: "Check spam or junk and that the address is spelled correctly, wait a minute, make sure you're online, then request a new code and use the newest one. If none arrives, contact support with the address you used."
tags: ["trial", "verification code", "email"]
related: ["https://storagestudio.us/faq/getting-started/why-do-i-need-to-register-for-the-trial", "https://storagestudio.us/faq/getting-started/how-do-i-contact-support"]
applies_to: "all"
last_reviewed: 2026-10-01
---

# What should I do if my trial verification code doesn't arrive?

Check your spam or junk folder first, and make sure the email address you typed is correct — the code goes only to the address you entered.

If it still isn't there:

1. Wait a minute or two; email can be slow to arrive.
2. Check you're online — the code is sent over the internet.
3. Go back and request a new code, correcting the address if needed.
4. Type the newest code you received; an older one may no longer work.

If no code arrives after a few tries, contact support from storagestudio.us and mention the address you used.