{"id":"licensing-payments.can-i-change-my-plan-before-paying","url":"/faq/licensing-payments/can-i-change-my-plan-before-paying","category":{"id":"licensing-payments","title":"Licensing & payments"},"subcategory":{"id":"buying","title":"Buying, coupons and onboarding codes"},"question":"I picked the wrong plan at checkout — what should I do?","alt_questions":["Bought monthly by mistake","chose wrong plan storage studio","accidental purchase wrong plan","Can I swap the plan I just bought?"],"short_answer":"Email support@storagestudio.us quickly with your receipt and the plan you meant. Accidental or duplicate purchases reported within seven days can be reviewed.","answer_markdown":"Contact support@storagestudio.us as soon as possible with your receipt and the plan you meant to choose. Duplicate or accidental purchases reported within seven days of the charge are the kind of case we can look at.\n\nIf you'd rather sort it yourself, you can cancel a subscription in the billing portal and buy the plan you want once the current period ends — but talk to us first if the purchase was a mistake. See [Terms of Service](/legal/terms) §5.5–§5.7.","answer_html":"

Contact support@storagestudio.us as soon as possible with your receipt and the plan you meant to choose. Duplicate or accidental purchases reported within seven days of the charge are the kind of case we can look at.

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If you'd rather sort it yourself, you can cancel a subscription in the billing portal and buy the plan you want once the current period ends — but talk to us first if the purchase was a mistake. See Terms of Service §5.5–§5.7.

","answer_text":"Contact support@storagestudio.us as soon as possible with your receipt and the plan you meant to choose. Duplicate or accidental purchases reported within seven days of the charge are the kind of case we can look at.\n\nIf you'd rather sort it yourself, you can cancel a subscription in the billing portal and buy the plan you want once the current period ends — but talk to us first if the purchase was a mistake. See Terms of Service §5.5–§5.7.","tags":["plans","refunds","support"],"related":[{"id":"licensing-payments.can-i-get-a-refund","question":"Can I get a refund for Storage Studio?","url":"/faq/licensing-payments/can-i-get-a-refund"},{"id":"licensing-payments.how-do-i-switch-plans","question":"How do I switch from Monthly to Annual or Lifetime?","url":"/faq/licensing-payments/how-do-i-switch-plans"}],"applies_to":"all","last_reviewed":"2026-10-01","title":"I picked the wrong plan at checkout — what should I do? — Storage Studio FAQ","description":"Email support@storagestudio.us quickly with your receipt and the plan you meant. Accidental or duplicate purchases reported within seven days can be reviewed.","crumbs":[{"name":"Home","path":"/"},{"name":"FAQ","path":"/faq/"},{"name":"Licensing & payments","path":"/faq/licensing-payments/"},{"name":"I picked the wrong plan at checkout — what should I do?","path":"/faq/licensing-payments/can-i-change-my-plan-before-paying"}],"jsonld":{"@context":"https://schema.org","@type":"FAQPage","url":"https://storagestudio.us/faq/licensing-payments/can-i-change-my-plan-before-paying","inLanguage":"en","dateModified":"2026-10-01","mainEntity":[{"@type":"Question","name":"I picked the wrong plan at checkout — what should I do?","alternateName":["Bought monthly by mistake","chose wrong plan storage studio","accidental purchase wrong plan","Can I swap the plan I just bought?"],"acceptedAnswer":{"@type":"Answer","text":"Contact support@storagestudio.us as soon as possible with your receipt and the plan you meant to choose. Duplicate or accidental purchases reported within seven days of the charge are the kind of case we can look at.\n\nIf you'd rather sort it yourself, you can cancel a subscription in the billing portal and buy the plan you want once the current period ends — but talk to us first if the purchase was a mistake. See Terms of Service §5.5–§5.7.","url":"https://storagestudio.us/faq/licensing-payments/can-i-change-my-plan-before-paying"}}]},"fragment":"
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Licensing & payments · Buying, coupons and onboarding codes

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I picked the wrong plan at checkout — what should I do?

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Short answer: Email support@storagestudio.us quickly with your receipt and the plan you meant. Accidental or duplicate purchases reported within seven days can be reviewed.

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Contact support@storagestudio.us as soon as possible with your receipt and the plan you meant to choose. Duplicate or accidental purchases reported within seven days of the charge are the kind of case we can look at.

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If you'd rather sort it yourself, you can cancel a subscription in the billing portal and buy the plan you want once the current period ends — but talk to us first if the purchase was a mistake. See Terms of Service §5.5–§5.7.

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Last reviewed

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Related questions

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