---
id: licensing-payments.can-i-get-a-refund
url: https://storagestudio.us/faq/licensing-payments/can-i-get-a-refund
category: "Licensing & payments"
subcategory: "Refunds, charges and disputes"
question: "Can I get a refund for Storage Studio?"
alt_questions:
  - "storage studio refund policy"
  - "refund my subscription"
  - "money back storage studio"
  - "Is there a money-back guarantee?"
  - "refund lifetime licence"
short_answer: "Payments are generally final once activated, except where consumer law requires otherwise. Exceptional cases — like accidental purchases reported within 7 days — can be reviewed via support."
tags: ["refunds", "terms"]
related: ["https://storagestudio.us/faq/licensing-payments/i-was-charged-twice", "https://storagestudio.us/faq/licensing-payments/can-i-change-my-plan-before-paying", "https://storagestudio.us/faq/licensing-payments/what-happens-to-my-licence-after-a-refund"]
applies_to: "all"
last_reviewed: 2026-10-01
---

# Can I get a refund for Storage Studio?

Payments are generally final once your licence is activated — that's why there's a full-featured free trial to try everything first. Mandatory consumer-protection rights in your country still apply.

In exceptional cases, such as a duplicate or accidental purchase reported within seven days, a defect that stops the app launching on a supported Mac, or a billing error on our side, we may refund at our discretion. Email support@storagestudio.us with your receipt within 30 days of the charge. Full details: [Terms of Service](https://storagestudio.us/legal/terms) §5.5–§5.7.