{"id":"licensing-payments.eu-uk-right-of-withdrawal","url":"/faq/licensing-payments/eu-uk-right-of-withdrawal","category":{"id":"licensing-payments","title":"Licensing & payments"},"subcategory":{"id":"refunds","title":"Refunds, charges and disputes"},"question":"Does the EU or UK 14-day right of withdrawal apply?","alt_questions":["14 day cooling off period storage studio","consumer rights refund EU","UK right to cancel digital content","statutory refund rights"],"short_answer":"Mandatory consumer rights always apply. For EU/UK buyers, activating starts supply of the digital content; to keep the 14-day withdrawal right, don't activate and request a refund within 14 days.","answer_markdown":"Mandatory consumer-protection rights in your country always apply and can't be removed by our terms. For EU and UK customers buying digital content, activating the licence counts as starting the supply, which affects the 14-day right of withdrawal.\n\nIf you don't want to waive that right, don't activate, and ask for a refund within 14 days of purchase by emailing support@storagestudio.us. The exact wording is in [Terms of Service](/legal/terms) §5.6.","answer_html":"

Mandatory consumer-protection rights in your country always apply and can't be removed by our terms. For EU and UK customers buying digital content, activating the licence counts as starting the supply, which affects the 14-day right of withdrawal.

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If you don't want to waive that right, don't activate, and ask for a refund within 14 days of purchase by emailing support@storagestudio.us. The exact wording is in Terms of Service §5.6.

","answer_text":"Mandatory consumer-protection rights in your country always apply and can't be removed by our terms. For EU and UK customers buying digital content, activating the licence counts as starting the supply, which affects the 14-day right of withdrawal.\n\nIf you don't want to waive that right, don't activate, and ask for a refund within 14 days of purchase by emailing support@storagestudio.us. The exact wording is in Terms of Service §5.6.","tags":["refunds","consumer rights"],"related":[{"id":"licensing-payments.can-i-get-a-refund","question":"Can I get a refund for Storage Studio?","url":"/faq/licensing-payments/can-i-get-a-refund"},{"id":"licensing-payments.is-the-unused-time-refunded-when-i-cancel","question":"Do I get money back for unused time when I cancel?","url":"/faq/licensing-payments/is-the-unused-time-refunded-when-i-cancel"}],"applies_to":"all","last_reviewed":"2026-10-01","title":"Does the EU or UK 14-day right of withdrawal apply? — Storage Studio FAQ","description":"Mandatory consumer rights always apply. For EU/UK buyers, activating starts supply of the digital content; to keep the 14-day withdrawal right, don't activate and request a refund within 14 days.","crumbs":[{"name":"Home","path":"/"},{"name":"FAQ","path":"/faq/"},{"name":"Licensing & payments","path":"/faq/licensing-payments/"},{"name":"Does the EU or UK 14-day right of withdrawal apply?","path":"/faq/licensing-payments/eu-uk-right-of-withdrawal"}],"jsonld":{"@context":"https://schema.org","@type":"FAQPage","url":"https://storagestudio.us/faq/licensing-payments/eu-uk-right-of-withdrawal","inLanguage":"en","dateModified":"2026-10-01","mainEntity":[{"@type":"Question","name":"Does the EU or UK 14-day right of withdrawal apply?","alternateName":["14 day cooling off period storage studio","consumer rights refund EU","UK right to cancel digital content","statutory refund rights"],"acceptedAnswer":{"@type":"Answer","text":"Mandatory consumer-protection rights in your country always apply and can't be removed by our terms. For EU and UK customers buying digital content, activating the licence counts as starting the supply, which affects the 14-day right of withdrawal.\n\nIf you don't want to waive that right, don't activate, and ask for a refund within 14 days of purchase by emailing support@storagestudio.us. The exact wording is in Terms of Service §5.6.","url":"https://storagestudio.us/faq/licensing-payments/eu-uk-right-of-withdrawal"}}]},"fragment":"
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Licensing & payments · Refunds, charges and disputes

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Does the EU or UK 14-day right of withdrawal apply?

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Short answer: Mandatory consumer rights always apply. For EU/UK buyers, activating starts supply of the digital content; to keep the 14-day withdrawal right, don't activate and request a refund within 14 days.

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Mandatory consumer-protection rights in your country always apply and can't be removed by our terms. For EU and UK customers buying digital content, activating the licence counts as starting the supply, which affects the 14-day right of withdrawal.

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If you don't want to waive that right, don't activate, and ask for a refund within 14 days of purchase by emailing support@storagestudio.us. The exact wording is in Terms of Service §5.6.

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