---
id: licensing-payments.eu-uk-right-of-withdrawal
url: https://storagestudio.us/faq/licensing-payments/eu-uk-right-of-withdrawal
category: "Licensing & payments"
subcategory: "Refunds, charges and disputes"
question: "Does the EU or UK 14-day right of withdrawal apply?"
alt_questions:
  - "14 day cooling off period storage studio"
  - "consumer rights refund EU"
  - "UK right to cancel digital content"
  - "statutory refund rights"
short_answer: "Mandatory consumer rights always apply. For EU/UK buyers, activating starts supply of the digital content; to keep the 14-day withdrawal right, don't activate and request a refund within 14 days."
tags: ["refunds", "consumer rights"]
related: ["https://storagestudio.us/faq/licensing-payments/can-i-get-a-refund", "https://storagestudio.us/faq/licensing-payments/is-the-unused-time-refunded-when-i-cancel"]
applies_to: "all"
last_reviewed: 2026-10-01
---

# Does the EU or UK 14-day right of withdrawal apply?

Mandatory consumer-protection rights in your country always apply and can't be removed by our terms. For EU and UK customers buying digital content, activating the licence counts as starting the supply, which affects the 14-day right of withdrawal.

If you don't want to waive that right, don't activate, and ask for a refund within 14 days of purchase by emailing support@storagestudio.us. The exact wording is in [Terms of Service](https://storagestudio.us/legal/terms) §5.6.