{"id":"licensing-payments.i-bought-it-but-the-app-still-says-trial","url":"/faq/licensing-payments/i-bought-it-but-the-app-still-says-trial","category":{"id":"licensing-payments","title":"Licensing & payments"},"subcategory":{"id":"activation","title":"Activating your licence"},"question":"I paid, but Storage Studio still says I'm on a trial — why?","alt_questions":["bought storage studio still trial","purchase not showing in app","paid but still shows trial days","licence not applied after payment"],"short_answer":"A purchase applies only after you activate it on the Mac. Enter your email and License Code in Settings → License, or click Activate Storage Studio in the email.","answer_markdown":"Your purchase isn't linked to the app until you activate it on this Mac. Open **Settings → License** and enter your purchase email and the License Code from your activation email, or click the **Activate Storage Studio** button in that email.\n\nOnce activated, the status changes to **Licensed**. Can't find the email? Use **Email me my licence key again**. If you paid with a method that takes a few days to clear, such as a bank payment, the email arrives once the payment has cleared.","answer_html":"

Your purchase isn't linked to the app until you activate it on this Mac. Open Settings → License and enter your purchase email and the License Code from your activation email, or click the Activate Storage Studio button in that email.

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Once activated, the status changes to Licensed. Can't find the email? Use Email me my licence key again. If you paid with a method that takes a few days to clear, such as a bank payment, the email arrives once the payment has cleared.

","answer_text":"Your purchase isn't linked to the app until you activate it on this Mac. Open Settings → License and enter your purchase email and the License Code from your activation email, or click the Activate Storage Studio button in that email.\n\nOnce activated, the status changes to Licensed. Can't find the email? Use Email me my licence key again. If you paid with a method that takes a few days to clear, such as a bank payment, the email arrives once the payment has cleared.","tags":["activation","troubleshooting"],"related":[{"id":"licensing-payments.how-do-i-activate-my-licence","question":"How do I activate my Storage Studio licence?","url":"/faq/licensing-payments/how-do-i-activate-my-licence"},{"id":"licensing-payments.where-do-i-find-my-license-code","question":"Where do I find my License Code?","url":"/faq/licensing-payments/where-do-i-find-my-license-code"},{"id":"licensing-payments.bought-with-a-bank-payment-when-does-my-licence-arrive","question":"I paid by bank payment — when will my licence arrive?","url":"/faq/licensing-payments/bought-with-a-bank-payment-when-does-my-licence-arrive"}],"applies_to":"all","last_reviewed":"2026-10-01","title":"I paid, but Storage Studio still says I'm on a trial — why? — Storage Studio FAQ","description":"A purchase applies only after you activate it on the Mac. Enter your email and License Code in Settings → License, or click Activate Storage Studio in the email.","crumbs":[{"name":"Home","path":"/"},{"name":"FAQ","path":"/faq/"},{"name":"Licensing & payments","path":"/faq/licensing-payments/"},{"name":"I paid, but Storage Studio still says I'm on a trial — why?","path":"/faq/licensing-payments/i-bought-it-but-the-app-still-says-trial"}],"jsonld":{"@context":"https://schema.org","@type":"FAQPage","url":"https://storagestudio.us/faq/licensing-payments/i-bought-it-but-the-app-still-says-trial","inLanguage":"en","dateModified":"2026-10-01","mainEntity":[{"@type":"Question","name":"I paid, but Storage Studio still says I'm on a trial — why?","alternateName":["bought storage studio still trial","purchase not showing in app","paid but still shows trial days","licence not applied after payment"],"acceptedAnswer":{"@type":"Answer","text":"Your purchase isn't linked to the app until you activate it on this Mac. Open Settings → License and enter your purchase email and the License Code from your activation email, or click the Activate Storage Studio button in that email.\n\nOnce activated, the status changes to Licensed. Can't find the email? Use Email me my licence key again. If you paid with a method that takes a few days to clear, such as a bank payment, the email arrives once the payment has cleared.","url":"https://storagestudio.us/faq/licensing-payments/i-bought-it-but-the-app-still-says-trial"}}]},"fragment":"
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Licensing & payments · Activating your licence

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I paid, but Storage Studio still says I'm on a trial — why?

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Short answer: A purchase applies only after you activate it on the Mac. Enter your email and License Code in Settings → License, or click Activate Storage Studio in the email.

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Your purchase isn't linked to the app until you activate it on this Mac. Open Settings → License and enter your purchase email and the License Code from your activation email, or click the Activate Storage Studio button in that email.

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Once activated, the status changes to Licensed. Can't find the email? Use Email me my licence key again. If you paid with a method that takes a few days to clear, such as a bank payment, the email arrives once the payment has cleared.

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