---
id: licensing-payments.i-didnt-get-my-account-sign-in-email
url: https://storagestudio.us/faq/licensing-payments/i-didnt-get-my-account-sign-in-email
category: "Licensing & payments"
subcategory: "Managing your subscription"
question: "I didn't get the email to sign in to my account — what now?"
alt_questions:
  - "No sign-in link from Storage Studio"
  - "Storage Studio login email not arriving"
  - "sign in code not received account"
short_answer: "It only goes to an address that bought or trialled Storage Studio. Use that address, check spam, then choose Send a new code."
tags: ["account", "sign in", "email"]
related: ["https://storagestudio.us/faq/licensing-payments/how-do-i-sign-in-to-my-account"]
applies_to: "all"
wiki: https://storagestudio.us/wiki/your-account
last_reviewed: 2026-10-04
---

# I didn't get the email to sign in to my account — what now?

The email only goes to an address that has a Storage Studio licence, trial or purchase with us — the page looks the same either way, so nobody can use it to check who is a customer. So first make sure it's the address you bought with.

Then check your spam or junk folder, wait a minute, and choose **Send a new code**. If you bought through a partner or used a code from a printed card, use the email you entered when you redeemed it.