---
id: licensing-payments.i-was-charged-twice
url: https://storagestudio.us/faq/licensing-payments/i-was-charged-twice
category: "Licensing & payments"
subcategory: "Refunds, charges and disputes"
question: "I was charged twice — what should I do?"
alt_questions:
  - "duplicate charge storage studio"
  - "double charged subscription"
  - "charged two times"
  - "unexpected charge storage studio"
short_answer: "Email support@storagestudio.us with both receipts quickly; duplicates reported within seven days of the charge can be reviewed. Contact us before disputing with your bank."
tags: ["billing", "refunds", "support"]
related: ["https://storagestudio.us/faq/licensing-payments/can-i-get-a-refund", "https://storagestudio.us/faq/licensing-payments/should-i-dispute-a-charge-with-my-bank"]
applies_to: "all"
last_reviewed: 2026-10-01
---

# I was charged twice — what should I do?

Email support@storagestudio.us with both receipts as soon as you can. Duplicate or unintended purchases reported within seven days of the charge appearing on your statement can be reviewed.

Please contact us before disputing the charge with your bank — it's usually the fastest way to sort it out.