{"id":"licensing-payments.my-billing-is-moving-to-my-partner","url":"/faq/licensing-payments/my-billing-is-moving-to-my-partner","category":{"id":"licensing-payments","title":"Licensing & payments"},"subcategory":{"id":"subscription","title":"Managing your subscription"},"question":"I got an email that my Storage Studio billing is moving to my partner — what changes?","alt_questions":["Your Storage Studio billing is moving to my partner","Who do I pay for Storage Studio now?","Will Storage Studio still charge my card?","My reseller will bill me for Storage Studio","billing moved to partner storage studio"],"short_answer":"Your partner starts billing you from your next billing period, announced at least 7 days ahead. We stop charging your card; your licence and the app carry on unchanged, and there's nothing to do.","answer_markdown":"Only who sends you the bill. If you came to Storage Studio through a partner, that partner may take over billing you. We email you **at least 7 days before** it happens, naming the date — which is always the start of your next billing period, never part-way through one.\n\nFrom that date **we don't charge your card again**. The period you've already paid us for runs to its end, and after that your partner bills you directly for the same plan. Nothing changes in the app: your licence keeps working, renews as before, and there's nothing for you to do or install.\n\nQuestions about your price or invoices from that date go to your partner. For anything about the app itself, our support is still here at support@storagestudio.us.","answer_html":"

Only who sends you the bill. If you came to Storage Studio through a partner, that partner may take over billing you. We email you at least 7 days before it happens, naming the date — which is always the start of your next billing period, never part-way through one.

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From that date we don't charge your card again. The period you've already paid us for runs to its end, and after that your partner bills you directly for the same plan. Nothing changes in the app: your licence keeps working, renews as before, and there's nothing for you to do or install.

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Questions about your price or invoices from that date go to your partner. For anything about the app itself, our support is still here at support@storagestudio.us.

","answer_text":"Only who sends you the bill. If you came to Storage Studio through a partner, that partner may take over billing you. We email you at least 7 days before it happens, naming the date — which is always the start of your next billing period, never part-way through one.\n\nFrom that date we don't charge your card again. The period you've already paid us for runs to its end, and after that your partner bills you directly for the same plan. Nothing changes in the app: your licence keeps working, renews as before, and there's nothing for you to do or install.\n\nQuestions about your price or invoices from that date go to your partner. For anything about the app itself, our support is still here at support@storagestudio.us.","tags":["partners","billing","subscription"],"related":[{"id":"licensing-payments.asked-to-set-up-payment-directly","question":"Why am I asked to set up my Storage Studio payment by a certain date?","url":"/faq/licensing-payments/asked-to-set-up-payment-directly"},{"id":"licensing-payments.why-does-my-email-mention-a-partner","question":"Why does an email from Storage Studio say \"Your partner\" with someone else's contact details?","url":"/faq/licensing-payments/why-does-my-email-mention-a-partner"},{"id":"privacy-safety.does-storage-studio-share-data-with-resellers","question":"If I bought Storage Studio through a partner or reseller, what do they see?","url":"/faq/privacy-safety/does-storage-studio-share-data-with-resellers"}],"applies_to":"all","wiki":"/wiki/buying-through-a-partner","last_reviewed":"2026-10-03","title":"I got an email that my Storage Studio billing is moving to my partner — what changes? — Storage Studio FAQ","description":"Your partner starts billing you from your next billing period, announced at least 7 days ahead. We stop charging your card; your licence and the app carry on unchanged, and there's nothing to do.","crumbs":[{"name":"Home","path":"/"},{"name":"FAQ","path":"/faq/"},{"name":"Licensing & payments","path":"/faq/licensing-payments/"},{"name":"I got an email that my Storage Studio billing is moving to my partner — what changes?","path":"/faq/licensing-payments/my-billing-is-moving-to-my-partner"}],"jsonld":{"@context":"https://schema.org","@type":"FAQPage","url":"https://storagestudio.us/faq/licensing-payments/my-billing-is-moving-to-my-partner","inLanguage":"en","dateModified":"2026-10-03","mainEntity":[{"@type":"Question","name":"I got an email that my Storage Studio billing is moving to my partner — what changes?","alternateName":["Your Storage Studio billing is moving to my partner","Who do I pay for Storage Studio now?","Will Storage Studio still charge my card?","My reseller will bill me for Storage Studio","billing moved to partner storage studio"],"acceptedAnswer":{"@type":"Answer","text":"Only who sends you the bill. If you came to Storage Studio through a partner, that partner may take over billing you. We email you at least 7 days before it happens, naming the date — which is always the start of your next billing period, never part-way through one.\n\nFrom that date we don't charge your card again. The period you've already paid us for runs to its end, and after that your partner bills you directly for the same plan. Nothing changes in the app: your licence keeps working, renews as before, and there's nothing for you to do or install.\n\nQuestions about your price or invoices from that date go to your partner. For anything about the app itself, our support is still here at support@storagestudio.us.","url":"https://storagestudio.us/faq/licensing-payments/my-billing-is-moving-to-my-partner"}}]},"fragment":"
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Licensing & payments · Managing your subscription

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I got an email that my Storage Studio billing is moving to my partner — what changes?

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Short answer: Your partner starts billing you from your next billing period, announced at least 7 days ahead. We stop charging your card; your licence and the app carry on unchanged, and there's nothing to do.

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Only who sends you the bill. If you came to Storage Studio through a partner, that partner may take over billing you. We email you at least 7 days before it happens, naming the date — which is always the start of your next billing period, never part-way through one.

\n

From that date we don't charge your card again. The period you've already paid us for runs to its end, and after that your partner bills you directly for the same plan. Nothing changes in the app: your licence keeps working, renews as before, and there's nothing for you to do or install.

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Questions about your price or invoices from that date go to your partner. For anything about the app itself, our support is still here at support@storagestudio.us.

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Read the full guide →

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