{"id":"licensing-payments.my-payment-failed","url":"/faq/licensing-payments/my-payment-failed","category":{"id":"licensing-payments","title":"Licensing & payments"},"subcategory":{"id":"subscription","title":"Managing your subscription"},"question":"What happens if my subscription payment fails?","alt_questions":["past due storage studio","card declined subscription","Your subscription is past due","payment failed licence","renewal failed","Payment didn't go through","Why is Storage Studio showing a red Fix Payment button?","my card was declined, will the app stop working?","renewal payment declined what now","Why is the Home screen headline red about a payment?"],"short_answer":"Storage Studio keeps working. You'll see Payment didn't go through with a Fix Payment button; pay on the secure page (any card) and the notices clear by themselves once it lands.","answer_markdown":"Storage Studio keeps working, and your licence is not removed. You'll see **Payment didn't go through**: the notifications bell turns red, the Home screen's headline turns red, and a **Fix Payment** button appears there, in the popover and on the licence card. The message also says when the payment will next be tried automatically.\n\n### What to do\n\n1. Choose **Fix Payment**. A secure page opens showing what's owed; pay there, with a different card if you like.\n2. Leave Storage Studio open — it checks again a few times over the next ten minutes, and every notice clears by itself once the payment is confirmed. **Check again** asks straight away.\n\nIf it stays unpaid, the notice tells you in advance if anything is going to change, and on which date. Your files and everything you've moved are never touched. See [why the payment notice can't be dismissed](/faq/licensing-payments/why-cant-i-dismiss-the-payment-notice).","answer_html":"

Storage Studio keeps working, and your licence is not removed. You'll see Payment didn't go through: the notifications bell turns red, the Home screen's headline turns red, and a Fix Payment button appears there, in the popover and on the licence card. The message also says when the payment will next be tried automatically.

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What to do

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  1. Choose Fix Payment. A secure page opens showing what's owed; pay there, with a different card if you like.
  2. Leave Storage Studio open — it checks again a few times over the next ten minutes, and every notice clears by itself once the payment is confirmed. Check again asks straight away.
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If it stays unpaid, the notice tells you in advance if anything is going to change, and on which date. Your files and everything you've moved are never touched. See why the payment notice can't be dismissed.

","answer_text":"Storage Studio keeps working, and your licence is not removed. You'll see Payment didn't go through: the notifications bell turns red, the Home screen's headline turns red, and a Fix Payment button appears there, in the popover and on the licence card. The message also says when the payment will next be tried automatically.\n\nWhat to do\n\n1. Choose Fix Payment. A secure page opens showing what's owed; pay there, with a different card if you like.\n2. Leave Storage Studio open — it checks again a few times over the next ten minutes, and every notice clears by itself once the payment is confirmed. Check again asks straight away.\n\nIf it stays unpaid, the notice tells you in advance if anything is going to change, and on which date. Your files and everything you've moved are never touched. See why the payment notice can't be dismissed.","tags":["billing","past due","fix payment","payments"],"related":[{"id":"licensing-payments.how-do-i-update-my-card","question":"How do I update the card used for my subscription?","url":"/faq/licensing-payments/how-do-i-update-my-card"},{"id":"licensing-payments.why-is-my-licence-inactive","question":"Why is my Storage Studio licence inactive?","url":"/faq/licensing-payments/why-is-my-licence-inactive"},{"id":"licensing-payments.what-does-fix-payment-do","question":"What does the Fix Payment button do?","url":"/faq/licensing-payments/what-does-fix-payment-do"},{"id":"licensing-payments.what-does-payment-processing-mean","question":"What does \"Payment processing\" mean in Storage Studio?","url":"/faq/licensing-payments/what-does-payment-processing-mean"}],"applies_to":"all","wiki":"/wiki/fix-payment","last_reviewed":"2026-10-01","title":"What happens if my subscription payment fails? — Storage Studio FAQ","description":"Storage Studio keeps working. You'll see Payment didn't go through with a Fix Payment button; pay on the secure page (any card) and the notices clear by themselves once it lands.","crumbs":[{"name":"Home","path":"/"},{"name":"FAQ","path":"/faq/"},{"name":"Licensing & payments","path":"/faq/licensing-payments/"},{"name":"What happens if my subscription payment fails?","path":"/faq/licensing-payments/my-payment-failed"}],"jsonld":{"@context":"https://schema.org","@type":"FAQPage","url":"https://storagestudio.us/faq/licensing-payments/my-payment-failed","inLanguage":"en","dateModified":"2026-10-01","mainEntity":[{"@type":"Question","name":"What happens if my subscription payment fails?","alternateName":["past due storage studio","card declined subscription","Your subscription is past due","payment failed licence","renewal failed","Payment didn't go through","Why is Storage Studio showing a red Fix Payment button?","my card was declined, will the app stop working?","renewal payment declined what now","Why is the Home screen headline red about a payment?"],"acceptedAnswer":{"@type":"Answer","text":"Storage Studio keeps working, and your licence is not removed. You'll see Payment didn't go through: the notifications bell turns red, the Home screen's headline turns red, and a Fix Payment button appears there, in the popover and on the licence card. The message also says when the payment will next be tried automatically.\n\nWhat to do\n\n1. Choose Fix Payment. A secure page opens showing what's owed; pay there, with a different card if you like.\n2. Leave Storage Studio open — it checks again a few times over the next ten minutes, and every notice clears by itself once the payment is confirmed. Check again asks straight away.\n\nIf it stays unpaid, the notice tells you in advance if anything is going to change, and on which date. Your files and everything you've moved are never touched. See why the payment notice can't be dismissed.","url":"https://storagestudio.us/faq/licensing-payments/my-payment-failed"}}]},"fragment":"
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Licensing & payments · Managing your subscription

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What happens if my subscription payment fails?

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Short answer: Storage Studio keeps working. You'll see Payment didn't go through with a Fix Payment button; pay on the secure page (any card) and the notices clear by themselves once it lands.

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Storage Studio keeps working, and your licence is not removed. You'll see Payment didn't go through: the notifications bell turns red, the Home screen's headline turns red, and a Fix Payment button appears there, in the popover and on the licence card. The message also says when the payment will next be tried automatically.

\n

What to do

\n
  1. Choose Fix Payment. A secure page opens showing what's owed; pay there, with a different card if you like.
  2. Leave Storage Studio open — it checks again a few times over the next ten minutes, and every notice clears by itself once the payment is confirmed. Check again asks straight away.
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If it stays unpaid, the notice tells you in advance if anything is going to change, and on which date. Your files and everything you've moved are never touched. See why the payment notice can't be dismissed.

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Read the full guide →

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Last reviewed

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Related questions

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