---
id: licensing-payments.should-i-dispute-a-charge-with-my-bank
url: https://storagestudio.us/faq/licensing-payments/should-i-dispute-a-charge-with-my-bank
category: "Licensing & payments"
subcategory: "Refunds, charges and disputes"
question: "Should I dispute a Storage Studio charge with my bank?"
alt_questions:
  - "chargeback storage studio"
  - "dispute payment"
  - "bank dispute licence"
  - "What happens if I file a chargeback?"
short_answer: "Contact support@storagestudio.us first; a chargeback without contacting us can suspend the licence during investigation. Your legal right to dispute a genuine problem is unaffected."
tags: ["billing", "disputes"]
related: ["https://storagestudio.us/faq/licensing-payments/i-was-charged-twice", "https://storagestudio.us/faq/licensing-payments/can-i-get-a-refund"]
applies_to: "all"
last_reviewed: 2026-10-01
---

# Should I dispute a Storage Studio charge with my bank?

Please contact us first at support@storagestudio.us — most billing problems are resolved faster that way. A chargeback opened without contacting us can lead to the licence being suspended while it's investigated.

This never limits your legal right to dispute a charge where you have a genuine reason. See [Terms of Service](https://storagestudio.us/legal/terms) §5.8.