{"id":"licensing-payments.still-past-due-after-updating-card","url":"/faq/licensing-payments/still-past-due-after-updating-card","category":{"id":"licensing-payments","title":"Licensing & payments"},"subcategory":{"id":"subscription","title":"Managing your subscription"},"question":"I've paid — why does Storage Studio still show a payment notice?","alt_questions":["past due after paying","licence not updated after payment","fixed card but status unchanged","I updated my card — why does it still say past due?","renewal charged but app still says payment didn't go through","paid the invoice but the red notice is still there","Payment didn't go through after I paid","How do I make Storage Studio check my payment again?"],"short_answer":"Storage Studio may not have checked yet — it re-checks about every 15 minutes and when you return to the app. Choose Check again on the notice or Refresh status in Settings → License. Only updated the card? Use Fix Payment to pay what's owed now.","answer_markdown":"Usually because Storage Studio hasn't checked since you paid. While a payment notice is showing, it checks again about every 15 minutes, and straight away when you switch back to the app — so after paying in your browser, coming back to Storage Studio is usually enough. To check right away, choose **Check again** on the notice, **I've paid — check again** on Home, or **Refresh status** in **Settings → License**.\n\nIf you only updated your card, the overdue amount may not have been paid yet — the new card is used at the next automatic try. Choose **Fix Payment** to pay it now.\n\nIf the notice turned blue and says **Payment processing**, your payment is on its way and just hasn't cleared — see [what Payment processing means](/faq/licensing-payments/what-does-payment-processing-mean). Still stuck after a day? Email support@storagestudio.us.","answer_html":"

Usually because Storage Studio hasn't checked since you paid. While a payment notice is showing, it checks again about every 15 minutes, and straight away when you switch back to the app — so after paying in your browser, coming back to Storage Studio is usually enough. To check right away, choose Check again on the notice, I've paid — check again on Home, or Refresh status in Settings → License.

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If you only updated your card, the overdue amount may not have been paid yet — the new card is used at the next automatic try. Choose Fix Payment to pay it now.

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If the notice turned blue and says Payment processing, your payment is on its way and just hasn't cleared — see what Payment processing means. Still stuck after a day? Email support@storagestudio.us.

","answer_text":"Usually because Storage Studio hasn't checked since you paid. While a payment notice is showing, it checks again about every 15 minutes, and straight away when you switch back to the app — so after paying in your browser, coming back to Storage Studio is usually enough. To check right away, choose Check again on the notice, I've paid — check again on Home, or Refresh status in Settings → License.\n\nIf you only updated your card, the overdue amount may not have been paid yet — the new card is used at the next automatic try. Choose Fix Payment to pay it now.\n\nIf the notice turned blue and says Payment processing, your payment is on its way and just hasn't cleared — see what Payment processing means. Still stuck after a day? Email support@storagestudio.us.","tags":["past due","billing","troubleshooting","check again"],"related":[{"id":"licensing-payments.my-payment-failed","question":"What happens if my subscription payment fails?","url":"/faq/licensing-payments/my-payment-failed"},{"id":"licensing-payments.how-do-i-update-my-card","question":"How do I update the card used for my subscription?","url":"/faq/licensing-payments/how-do-i-update-my-card"},{"id":"licensing-payments.what-does-payment-processing-mean","question":"What does \"Payment processing\" mean in Storage Studio?","url":"/faq/licensing-payments/what-does-payment-processing-mean"}],"applies_to":"all","wiki":"/wiki/fix-payment","last_reviewed":"2026-10-03","title":"I've paid — why does Storage Studio still show a payment notice? — Storage Studio FAQ","description":"Storage Studio may not have checked yet — it re-checks about every 15 minutes and when you return to the app. Choose Check again on the notice or Refresh status in Settings → License. Only updated the card? Use Fix Payment to pay what's owed now.","crumbs":[{"name":"Home","path":"/"},{"name":"FAQ","path":"/faq/"},{"name":"Licensing & payments","path":"/faq/licensing-payments/"},{"name":"I've paid — why does Storage Studio still show a payment notice?","path":"/faq/licensing-payments/still-past-due-after-updating-card"}],"jsonld":{"@context":"https://schema.org","@type":"FAQPage","url":"https://storagestudio.us/faq/licensing-payments/still-past-due-after-updating-card","inLanguage":"en","dateModified":"2026-10-03","mainEntity":[{"@type":"Question","name":"I've paid — why does Storage Studio still show a payment notice?","alternateName":["past due after paying","licence not updated after payment","fixed card but status unchanged","I updated my card — why does it still say past due?","renewal charged but app still says payment didn't go through","paid the invoice but the red notice is still there","Payment didn't go through after I paid","How do I make Storage Studio check my payment again?"],"acceptedAnswer":{"@type":"Answer","text":"Usually because Storage Studio hasn't checked since you paid. While a payment notice is showing, it checks again about every 15 minutes, and straight away when you switch back to the app — so after paying in your browser, coming back to Storage Studio is usually enough. To check right away, choose Check again on the notice, I've paid — check again on Home, or Refresh status in Settings → License.\n\nIf you only updated your card, the overdue amount may not have been paid yet — the new card is used at the next automatic try. Choose Fix Payment to pay it now.\n\nIf the notice turned blue and says Payment processing, your payment is on its way and just hasn't cleared — see what Payment processing means. Still stuck after a day? Email support@storagestudio.us.","url":"https://storagestudio.us/faq/licensing-payments/still-past-due-after-updating-card"}}]},"fragment":"
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Licensing & payments · Managing your subscription

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I've paid — why does Storage Studio still show a payment notice?

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Short answer: Storage Studio may not have checked yet — it re-checks about every 15 minutes and when you return to the app. Choose Check again on the notice or Refresh status in Settings → License. Only updated the card? Use Fix Payment to pay what's owed now.

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Usually because Storage Studio hasn't checked since you paid. While a payment notice is showing, it checks again about every 15 minutes, and straight away when you switch back to the app — so after paying in your browser, coming back to Storage Studio is usually enough. To check right away, choose Check again on the notice, I've paid — check again on Home, or Refresh status in Settings → License.

\n

If you only updated your card, the overdue amount may not have been paid yet — the new card is used at the next automatic try. Choose Fix Payment to pay it now.

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If the notice turned blue and says Payment processing, your payment is on its way and just hasn't cleared — see what Payment processing means. Still stuck after a day? Email support@storagestudio.us.

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Read the full guide →

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