---
id: licensing-payments.subscription-cancelled-banner
url: https://storagestudio.us/faq/licensing-payments/subscription-cancelled-banner
category: "Licensing & payments"
subcategory: "Managing your subscription"
question: "Why does Storage Studio say my subscription is cancelled?"
alt_questions:
  - "Your subscription is cancelled message"
  - "licence shows cancelled"
  - "subscription cancelled but I didn't cancel"
  - "update your card or resubscribe"
short_answer: "It means the subscription was cancelled or ended after failed payments. You keep access to the end of the paid period; check Manage Subscription or resubscribe."
tags: ["subscription", "cancel", "messages"]
related: ["https://storagestudio.us/faq/licensing-payments/my-payment-failed", "https://storagestudio.us/faq/licensing-payments/can-i-resubscribe-after-cancelling"]
applies_to: "all"
last_reviewed: 2026-10-01
---

# Why does Storage Studio say my subscription is cancelled?

The License pane shows **cancelled** when your subscription has been cancelled in the billing portal, or ended because payments couldn't be collected. You keep access until the end of any period already paid for.

If you didn't mean to cancel, open **Manage Subscription** to check, or simply buy a plan again. If something looks wrong with your billing, email support@storagestudio.us.