---
id: licensing-payments.we-couldnt-reach-the-licence-service
url: https://storagestudio.us/faq/licensing-payments/we-couldnt-reach-the-licence-service
category: "Licensing & payments"
subcategory: "Licence status and offline use"
question: "Why does activation say \"We couldn't reach the licence service right now\"?"
alt_questions:
  - "activation failed network"
  - "licence service unreachable"
  - "can't activate storage studio no connection"
  - "activation error try again"
short_answer: "Activation needs our server and couldn't reach it. Check you're online, try again shortly or on another network, and email support if it persists."
tags: ["activation", "troubleshooting", "offline"]
related: ["https://storagestudio.us/faq/licensing-payments/what-does-working-offline-mean", "https://storagestudio.us/faq/licensing-payments/how-do-i-activate-my-licence"]
applies_to: "all"
last_reviewed: 2026-10-01
---

# Why does activation say "We couldn't reach the licence service right now"?

Activation needs a quick check with our server, and it couldn't get through. Make sure your Mac is online, then try again in a moment.

If you're on a work network, VPN or a strict firewall, try a different connection. If it keeps failing, email support@storagestudio.us and include the message you see.