---
id: licensing-payments.we-couldnt-verify-the-licence-returned-by-the-server
url: https://storagestudio.us/faq/licensing-payments/we-couldnt-verify-the-licence-returned-by-the-server
category: "Licensing & payments"
subcategory: "Activating your licence"
question: "What does \"We couldn't verify the licence returned by the server\" mean?"
alt_questions:
  - "licence verification failed"
  - "couldn't verify licence error"
  - "activation verify error storage studio"
short_answer: "The app's check that the licence it received is genuine didn't pass, usually after a connection hiccup. Try again, or enter the code manually."
tags: ["activation", "messages"]
related: ["https://storagestudio.us/faq/licensing-payments/how-do-i-activate-my-licence", "https://storagestudio.us/faq/licensing-payments/we-couldnt-reach-the-licence-service"]
applies_to: "all"
last_reviewed: 2026-10-01
---

# What does "We couldn't verify the licence returned by the server" mean?

Storage Studio checks that every licence it receives is genuine before saving it, and that check didn't pass this time — often because the connection was interrupted. Nothing is wrong with your purchase.

Try again in a moment. If it repeats, enter your licence code manually in **Settings → License**, or email support@storagestudio.us.