---
id: licensing-payments.what-does-license-on-hold-mean
url: https://storagestudio.us/faq/licensing-payments/what-does-license-on-hold-mean
category: "Licensing & payments"
subcategory: "Licence status and offline use"
question: "What does \"License on hold — contact your seller\" mean?"
alt_questions:
  - "Your license is on hold"
  - "licence on hold storage studio"
  - "contact your seller message"
  - "onboarding code on hold"
  - "why is my licence suspended"
short_answer: "A licence from a seller is on hold on their side. Existing moves keep working and nothing is touched, but new moves pause until the seller restores it."
tags: ["on hold", "onboarding code", "messages"]
related: ["https://storagestudio.us/faq/licensing-payments/how-do-i-redeem-an-onboarding-code", "https://storagestudio.us/faq/licensing-payments/why-is-my-licence-inactive"]
applies_to: "all"
last_reviewed: 2026-10-01
---

# What does "License on hold — contact your seller" mean?

It means a licence you got through a seller, such as with an onboarding code, has been put on hold on the seller's side. You did nothing wrong, and Storage Studio doesn't lock you out: everything already moved keeps working and nothing is touched.

While it's on hold, starting *new* moves or offloads is paused. Contact the seller you got the code from to restore it.