{"id":"licensing-payments.who-can-claim-a-free-offer","url":"/faq/licensing-payments/who-can-claim-a-free-offer","category":{"id":"licensing-payments","title":"Licensing & payments"},"subcategory":{"id":"trial-extension","title":"Extending your trial and free offers"},"question":"Who is eligible for a free offer, and why can't I see the button?","alt_questions":["Claim a free offer button missing","Why don't I see the free offer?","free offer eligibility","offer not showing in license pane","Can a paying customer claim the offer?"],"short_answer":"It shows only during a campaign, on an active trial, on a Mac that has never activated a licence. Offers are one per email and one per Mac, ever.","answer_markdown":"The **Claim a free offer** button appears only when a campaign is running, you're on an active free trial, and this Mac has never activated a Storage Studio licence. If any of those isn't true, the button simply doesn't show.\n\nRemoving a licence doesn't restore eligibility — once a Mac has activated a licence, it stays ineligible. Offers are limited to one per email and one per Mac, ever, across all campaigns.","answer_html":"

The Claim a free offer button appears only when a campaign is running, you're on an active free trial, and this Mac has never activated a Storage Studio licence. If any of those isn't true, the button simply doesn't show.

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Removing a licence doesn't restore eligibility — once a Mac has activated a licence, it stays ineligible. Offers are limited to one per email and one per Mac, ever, across all campaigns.

","answer_text":"The Claim a free offer button appears only when a campaign is running, you're on an active free trial, and this Mac has never activated a Storage Studio licence. If any of those isn't true, the button simply doesn't show.\n\nRemoving a licence doesn't restore eligibility — once a Mac has activated a licence, it stays ineligible. Offers are limited to one per email and one per Mac, ever, across all campaigns.","tags":["offers","eligibility"],"related":[{"id":"licensing-payments.what-is-claim-a-free-offer","question":"What is the \"Claim a free offer\" button?","url":"/faq/licensing-payments/what-is-claim-a-free-offer"},{"id":"licensing-payments.what-kinds-of-free-offer-are-there","question":"What does a free offer give me?","url":"/faq/licensing-payments/what-kinds-of-free-offer-are-there"}],"applies_to":"all","last_reviewed":"2026-10-01","title":"Who is eligible for a free offer, and why can't I see the button? — Storage Studio FAQ","description":"It shows only during a campaign, on an active trial, on a Mac that has never activated a licence. Offers are one per email and one per Mac, ever.","crumbs":[{"name":"Home","path":"/"},{"name":"FAQ","path":"/faq/"},{"name":"Licensing & payments","path":"/faq/licensing-payments/"},{"name":"Who is eligible for a free offer, and why can't I see the button?","path":"/faq/licensing-payments/who-can-claim-a-free-offer"}],"jsonld":{"@context":"https://schema.org","@type":"FAQPage","url":"https://storagestudio.us/faq/licensing-payments/who-can-claim-a-free-offer","inLanguage":"en","dateModified":"2026-10-01","mainEntity":[{"@type":"Question","name":"Who is eligible for a free offer, and why can't I see the button?","alternateName":["Claim a free offer button missing","Why don't I see the free offer?","free offer eligibility","offer not showing in license pane","Can a paying customer claim the offer?"],"acceptedAnswer":{"@type":"Answer","text":"The Claim a free offer button appears only when a campaign is running, you're on an active free trial, and this Mac has never activated a Storage Studio licence. If any of those isn't true, the button simply doesn't show.\n\nRemoving a licence doesn't restore eligibility — once a Mac has activated a licence, it stays ineligible. Offers are limited to one per email and one per Mac, ever, across all campaigns.","url":"https://storagestudio.us/faq/licensing-payments/who-can-claim-a-free-offer"}}]},"fragment":"
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Licensing & payments · Extending your trial and free offers

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Who is eligible for a free offer, and why can't I see the button?

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Short answer: It shows only during a campaign, on an active trial, on a Mac that has never activated a licence. Offers are one per email and one per Mac, ever.

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The Claim a free offer button appears only when a campaign is running, you're on an active free trial, and this Mac has never activated a Storage Studio licence. If any of those isn't true, the button simply doesn't show.

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Removing a licence doesn't restore eligibility — once a Mac has activated a licence, it stays ineligible. Offers are limited to one per email and one per Mac, ever, across all campaigns.

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Last reviewed

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Related questions

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