---
id: licensing-payments.who-can-claim-a-free-offer
url: https://storagestudio.us/faq/licensing-payments/who-can-claim-a-free-offer
category: "Licensing & payments"
subcategory: "Extending your trial and free offers"
question: "Who is eligible for a free offer, and why can't I see the button?"
alt_questions:
  - "Claim a free offer button missing"
  - "Why don't I see the free offer?"
  - "free offer eligibility"
  - "offer not showing in license pane"
  - "Can a paying customer claim the offer?"
short_answer: "It shows only during a campaign, on an active trial, on a Mac that has never activated a licence. Offers are one per email and one per Mac, ever."
tags: ["offers", "eligibility"]
related: ["https://storagestudio.us/faq/licensing-payments/what-is-claim-a-free-offer", "https://storagestudio.us/faq/licensing-payments/what-kinds-of-free-offer-are-there"]
applies_to: "all"
last_reviewed: 2026-10-01
---

# Who is eligible for a free offer, and why can't I see the button?

The **Claim a free offer** button appears only when a campaign is running, you're on an active free trial, and this Mac has never activated a Storage Studio licence. If any of those isn't true, the button simply doesn't show.

Removing a licence doesn't restore eligibility — once a Mac has activated a licence, it stays ineligible. Offers are limited to one per email and one per Mac, ever, across all campaigns.