{"id":"licensing-payments.why-cant-i-dismiss-the-payment-notice","url":"/faq/licensing-payments/why-cant-i-dismiss-the-payment-notice","category":{"id":"licensing-payments","title":"Licensing & payments"},"subcategory":{"id":"subscription","title":"Managing your subscription"},"question":"Why can't I dismiss the payment notice in the notifications bell?","alt_questions":["red bell payment notice won't go away","Mark all read doesn't clear the payment notice","notifications open every time I open the app","how to hide Payment didn't go through","payment notice has no close button"],"short_answer":"It's the one notice that needs action, so it stays until the payment is sorted. Pay with Fix Payment and it clears itself once the payment is confirmed.","answer_markdown":"Because it's the one notice that needs you to act, it stays until the payment is sorted. **Payment didn't go through** is red, has no close button, survives **Mark all read**, and opens the notifications when you open Storage Studio.\n\nIt clears itself as soon as the payment is confirmed — choose **Fix Payment** to pay what's owed, then **Check again** if you'd like it to look straight away. Other notices, like plan reminders, can still be closed as usual.\n\nA blue **Payment processing** note is different: it's informational and needs nothing from you.","answer_html":"

Because it's the one notice that needs you to act, it stays until the payment is sorted. Payment didn't go through is red, has no close button, survives Mark all read, and opens the notifications when you open Storage Studio.

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It clears itself as soon as the payment is confirmed — choose Fix Payment to pay what's owed, then Check again if you'd like it to look straight away. Other notices, like plan reminders, can still be closed as usual.

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A blue Payment processing note is different: it's informational and needs nothing from you.

","answer_text":"Because it's the one notice that needs you to act, it stays until the payment is sorted. Payment didn't go through is red, has no close button, survives Mark all read, and opens the notifications when you open Storage Studio.\n\nIt clears itself as soon as the payment is confirmed — choose Fix Payment to pay what's owed, then Check again if you'd like it to look straight away. Other notices, like plan reminders, can still be closed as usual.\n\nA blue Payment processing note is different: it's informational and needs nothing from you.","tags":["notifications","fix payment","billing"],"related":[{"id":"licensing-payments.my-payment-failed","question":"What happens if my subscription payment fails?","url":"/faq/licensing-payments/my-payment-failed"},{"id":"licensing-payments.what-does-fix-payment-do","question":"What does the Fix Payment button do?","url":"/faq/licensing-payments/what-does-fix-payment-do"}],"applies_to":"all","wiki":"/wiki/fix-payment","last_reviewed":"2026-10-01","title":"Why can't I dismiss the payment notice in the notifications bell? — Storage Studio FAQ","description":"It's the one notice that needs action, so it stays until the payment is sorted. Pay with Fix Payment and it clears itself once the payment is confirmed.","crumbs":[{"name":"Home","path":"/"},{"name":"FAQ","path":"/faq/"},{"name":"Licensing & payments","path":"/faq/licensing-payments/"},{"name":"Why can't I dismiss the payment notice in the notifications bell?","path":"/faq/licensing-payments/why-cant-i-dismiss-the-payment-notice"}],"jsonld":{"@context":"https://schema.org","@type":"FAQPage","url":"https://storagestudio.us/faq/licensing-payments/why-cant-i-dismiss-the-payment-notice","inLanguage":"en","dateModified":"2026-10-01","mainEntity":[{"@type":"Question","name":"Why can't I dismiss the payment notice in the notifications bell?","alternateName":["red bell payment notice won't go away","Mark all read doesn't clear the payment notice","notifications open every time I open the app","how to hide Payment didn't go through","payment notice has no close button"],"acceptedAnswer":{"@type":"Answer","text":"Because it's the one notice that needs you to act, it stays until the payment is sorted. Payment didn't go through is red, has no close button, survives Mark all read, and opens the notifications when you open Storage Studio.\n\nIt clears itself as soon as the payment is confirmed — choose Fix Payment to pay what's owed, then Check again if you'd like it to look straight away. Other notices, like plan reminders, can still be closed as usual.\n\nA blue Payment processing note is different: it's informational and needs nothing from you.","url":"https://storagestudio.us/faq/licensing-payments/why-cant-i-dismiss-the-payment-notice"}}]},"fragment":"
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Licensing & payments · Managing your subscription

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Why can't I dismiss the payment notice in the notifications bell?

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Short answer: It's the one notice that needs action, so it stays until the payment is sorted. Pay with Fix Payment and it clears itself once the payment is confirmed.

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Because it's the one notice that needs you to act, it stays until the payment is sorted. Payment didn't go through is red, has no close button, survives Mark all read, and opens the notifications when you open Storage Studio.

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It clears itself as soon as the payment is confirmed — choose Fix Payment to pay what's owed, then Check again if you'd like it to look straight away. Other notices, like plan reminders, can still be closed as usual.

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A blue Payment processing note is different: it's informational and needs nothing from you.

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